IT Engineer (First IT Hire)

Summary

Rivet is hiring its first dedicated IT Engineer to own the employee IT experience end-to-end. The role is responsible for user support, onboarding and offboarding, device fleet management, identity and access administration, IT strategy, automation, and improving workflows for the tax team.

Responsibilities

• Bring strong, well-reasoned opinions on IT tooling — evaluate whether our current MDM, identity, and ticketing platforms are the right ones, and make the case when they're not
• Understand operational maturity and right-size solutions to where we are — know when a lightweight process beats an enterprise-grade one
• Help set priorities for the IT function: what we build now, what we defer, and what we buy vs. automate
• Contribute to the standards and policies (device, access, security) we'll scale with, in partnership with Security and leadership
• Help drive AI enablement across the company — identify where AI tools fit into employee workflows and support their rollout
• Triage and resolve issues across hardware, software, networking, accounts, and our core SaaS platforms — via our ticketing system and Slack
• Troubleshoot macOS and Windows device issues, including configuration profiles and policy enforcement
• Serve as the escalation point for issues requiring cross-team coordination
• Own onboarding and offboarding end-to-end: hardware procurement, device preparation, shipping logistics, account provisioning, and access changes
• Administer identity and access management — SSO, application integrations, provisioning, and access reviews
• Maintain and secure our fleet of macOS and Windows devices using MDM, ensuring devices stay compliant, updated, and reliable
• Design and improve zero-touch provisioning workflows so a new laptop arrives secure, configured, and ready to work
• Develop a deep understanding of how our teams actually work — spend time embedded with our tax team, learn their workflows and tools firsthand, and find the friction points that slow them down
• Turn those observations into improvements: better tooling, scripting (PowerShell, Bash, Python), and AI-enabled workflows that make our tax team measurably more effective
• Treat recurring support requests as signals — fix the root cause, not just the ticket
• Document what you build — runbooks and how-to guides that let the rest of the company self-serve

Skills

• Have 3–5 years of hands-on IT experience, ideally in a fast-paced or high-growth environment
• Have demonstrated experience supporting both macOS and Windows endpoints
• Have experience with Google Workspace and Slack administration
• Understand identity and access fundamentals — SSO, MFA, directory services
• Are familiar with MDM platforms and endpoint management concepts
• Have experience with scripting (PowerShell, Bash, or Python) for automation
• Have experience diagnosing remote desktop and virtual desktop performance issues (RDP, VDI, Citrix, AVD, or similar)
• Have deep user empathy — you understand the person behind the ticket and design solutions around how people actually work
• Are an excellent communicator who genuinely enjoys helping people solve problems
• Take ownership of problems and follow through until they're resolved
• Are organized enough to manage competing priorities without things falling through the cracks
• Have been an early or solo IT hire before and built processes from scratch
• Be familiar with zero-trust security concepts and endpoint security tooling
• Have experience with networking fundamentals — DNS, DHCP, VPNs
• Have led IT projects beyond day-to-day support (migrations, tool rollouts, process redesigns)
• Have a strong opinion on strategy for AI enablement across an organization
• Have GRC experience — e.g., supporting SOC 2 compliance, audit evidence collection, or control implementation

Qualifications

Must Haves

• Have 3–5 years of hands-on IT experience, ideally in a fast-paced or high-growth environment
• Have demonstrated experience supporting both macOS and Windows endpoints
• Have experience with Google Workspace and Slack administration
• Understand identity and access fundamentals — SSO, MFA, directory services
• Are familiar with MDM platforms and endpoint management concepts
• Have experience with scripting (PowerShell, Bash, or Python) for automation
• Have experience diagnosing remote desktop and virtual desktop performance issues (RDP, VDI, Citrix, AVD, or similar)
• Have deep user empathy — you understand the person behind the ticket and design solutions around how people actually work
• Are an excellent communicator who genuinely enjoys helping people solve problems
• Take ownership of problems and follow through until they're resolved
• Are organized enough to manage competing priorities without things falling through the cracks

Nice to Haves

• Have been an early or solo IT hire before and built processes from scratch
• Be familiar with zero-trust security concepts and endpoint security tooling
• Have experience with networking fundamentals — DNS, DHCP, VPNs
• Have led IT projects beyond day-to-day support (migrations, tool rollouts, process redesigns)
• Have a strong opinion on strategy for AI enablement across an organization
• Have GRC experience — e.g., supporting SOC 2 compliance, audit evidence collection, or control implementation

Benefits

• Real ownership from day one — shaping our tooling, our processes, and the employee experience for the whole company.
• As we scale, this role scales with you — into deeper systems administration, security, or IT leadership.