Healthcare Documentation Specialist

Summary

RLDatix North America is on a mission to transform care delivery worldwide, ensuring every patient receives the safest, highest-quality care. They are seeking a Healthcare Documentation Specialist to support sterile processing teams by managing and maintaining accurate manufacturer documentation, which is critical for patient safety and infection control.

Responsibilities

• Research manufacturers and their websites to locate Instructions for Use (IFUs), sterilization protocols, and maintenance documentation — adding accurate information to the OneSOURCE library to support sterile processing teams
• Contact manufacturers by phone and email to request, clarify, and obtain required documentation — persistently and professionally navigating outreach conversations until the right information is secured
• Review technical healthcare documentation carefully and enter or maintain information with a high degree of precision to safeguard patient safety and reduce infection risk
• Respond to standard document inquiries from manufacturers, distributors, and healthcare facilities — escalating complex client questions to managers or the relevant relationship-management team
• Participate in routine quality reviews, apply feedback from senior team members, and suggest simple workflow improvements in order to enhance library accuracy and service quality

Skills

• A healthcare-profession background — ideally as a dental hygienist, dental assistant, biomedical technician, surgical technician, sterile processing technician, endoscopy or clinical-support professional, or comparable hands-on clinical role
• In-depth familiarity with (or ability to quickly become fluent in) medical-device and sterilization terminology, including IFUs, instrument reprocessing, and manufacturer documentation
• Proven success in roles requiring exceptional attention to detail where an error could create downstream patient-safety or operational risk
• Comfort calling and emailing manufacturers, vendors, or external parties persistently to obtain technical documentation or resolve issues (e.g., repair coordination, insurance follow-up, vendor outreach)
• Ability to work independently in a fully remote environment with a dedicated workspace, aligned to Central or Eastern time-zone working hours (team may begin as early as 6:30 a.m. Central)
• Sincere interest in supporting sterile processing, patient safety, and healthcare operations from a lower-exposure, remote setting
• A knack for working collaboratively with a small, mission-focused team while operating with self-direction day-to-day
• Microsoft/PC proficiency
• Prior remote-work experience
• Exposure to ISO 9001

Qualifications

Must Haves

• A healthcare-profession background — ideally as a dental hygienist, dental assistant, biomedical technician, surgical technician, sterile processing technician, endoscopy or clinical-support professional, or comparable hands-on clinical role
• In-depth familiarity with (or ability to quickly become fluent in) medical-device and sterilization terminology, including IFUs, instrument reprocessing, and manufacturer documentation
• Proven success in roles requiring exceptional attention to detail where an error could create downstream patient-safety or operational risk
• Comfort calling and emailing manufacturers, vendors, or external parties persistently to obtain technical documentation or resolve issues (e.g., repair coordination, insurance follow-up, vendor outreach)
• Ability to work independently in a fully remote environment with a dedicated workspace, aligned to Central or Eastern time-zone working hours (team may begin as early as 6:30 a.m. Central)
• Sincere interest in supporting sterile processing, patient safety, and healthcare operations from a lower-exposure, remote setting
• A knack for working collaboratively with a small, mission-focused team while operating with self-direction day-to-day

Nice to Haves

• Microsoft/PC proficiency
• prior remote-work experience
• exposure to ISO 9001

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• Disability insurance
• 401K
• Paid time off
• Paid holidays