Deployment Support Technician - Robotics

Summary

Rockwell Automation is a global technology leader helping manufacturers become more productive, sustainable, and agile. The Deployment Support Technician will support robotics system deployments, commissioning, go-live activities, troubleshooting, customer training, and ongoing operational stability for autonomous mobile robot solutions.

Responsibilities

• Support on-site commissioning and integration of systems, including hardware verification, network setup, software configuration, and safety checks
• Complete acceptance testing, document results, and help resolve readiness gaps before go-live
• Respond to real-time issues during deployment and go-live periods through hands-on troubleshooting, log review, triage, and escalation to engineering when needed
• Conduct preventative maintenance audits, minor repairs, retrofits, and recalls on deployed AMRs
• Deliver training to customer personnel on system operations, maintenance, and best practices
• Coordinate with Technical Support, Field Services, and Systems Engineering team members to resolve customer issues and convey field feedback
• Manage AMR fleet status, help track repairs, and support documentation updates
• Communicate with customer teams, ensuring visibility into deployment status and issue resolution
• Support after-hours or on-call coverage as required during the project

Skills

• High school diploma or GED required
• Legal authorization to work in US is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening
• Ability to travel across the U.S. and Canada (60-70% of the time)
• Valid, unrestricted driver's license
• Typically requires a minimum of 1 yearof related experience
• Associate's degree in electrical engineering technology, Industrial Automation, Mechanical, Mechatronics, Robotics, Computer Engineering Technology, or related field
• 2+ years of experience in technical field service, industrial automation, IT/OT support, robotics, or related discipline
• Hands-on mechanical and electrical troubleshooting skills
• Basic familiarity with Linux (Ubuntu)
• Working knowledge of networking concepts, including Ethernet, Wi‑Fi, IP addressing, and general connectivity troubleshooting
• Experience with AMR/AGV systems integration
• Experience working directly with clients and end‑users in operational environments
• Experience training users on automated equipment or software

Qualifications

Must Haves

• High school diploma or GED required
• Legal authorization to work in US is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening
• Ability to travel across the U.S. and Canada (60-70% of the time)
• Valid, unrestricted driver's license

Nice to Haves

• Typically requires a minimum of 1 yearof related experience
• Associate's degree in electrical engineering technology, Industrial Automation, Mechanical, Mechatronics, Robotics, Computer Engineering Technology, or related field
• 2+ years of experience in technical field service, industrial automation, IT/OT support, robotics, or related discipline
• Hands-on mechanical and electrical troubleshooting skills
• Basic familiarity with Linux (Ubuntu)
• Working knowledge of networking concepts, including Ethernet, Wi‑Fi, IP addressing, and general connectivity troubleshooting
• Experience with AMR/AGV systems integration
• Experience working directly with clients and end‑users in operational environments
• Experience training users on automated equipment or software

Benefits

• Health Insurance including Medical, Dental and Vision
• 401k
• Paid Time off
• Parental and Caregiver Leave
• Flexible Work Schedule where you will work with your manager to enjoy a work schedule that can be flexible with your personal life.