SafeBreach
Posted 5 days agoVerified live 7h ago
Technical Support Engineer
Brief overview
Remote
UndergradOr in progress
$110k–$135k/yrStated range
2+ yrsMinimum
MITRE ATT&CK FrameworkDetection EngineeringSIEMEndpoint Detection and Response (EDR)Vulnerability ManagementAWSMicrosoft AzureGoogle Cloud PlatformWindows, macOS, and LinuxTCP/IP and DNSSalesforce and JiraPython, PowerShell, or Bash
About the company
SafeBreachsafebreach.com
SafeBreach executes active breach scenarios and performs continuous validation to find holes in an environment before an attacker does.
Job description
Summary
SafeBreach is a cybersecurity company focused on adversarial exposure validation and continuous threat exposure management. The Technical Support Engineer will support enterprise customers by troubleshooting, reproducing, and resolving issues across the SafeBreach platform, while managing escalations and collaborating with engineering, operations, product management, and quality assurance teams.
Responsibilities
- Serve as a technical point of contact for customer support cases, troubleshooting issues through to resolution
- Build and maintain customer environments in the support lab, replicate customer issues to isolate root cause and file well-documented defects
- Own escalations through resolution, partnering with senior engineers and field teams on complex, high-priority cases
- Contribute to root cause analysis and recommend process improvements
- Create and maintain knowledge base articles, and contribute to internal training and enablement
- Collaborate closely with engineering, technical operations, product management, and quality assurance
Skills
- 2–5 years in technical support (Tier 2/3) or a similar customer-facing technical role in cybersecurity or SaaS
- Working knowledge of the MITRE ATT&CK framework and familiarity with detection engineering concepts
- Hands-on experience with one or more of the following: SIEM, EDR, firewalls, threat intelligence platforms, or vulnerability management
- Comfortable troubleshooting across cloud environments (AWS, Azure, GCP) and on-premises systems (Windows, macOS, Linux)
- Methodical approach to problem-solving, including log analysis and networking fundamentals (TCP/IP, DNS, proxies, certificates)
- Experience with case management and ticketing tools (e.g., Salesforce, Jira)
- Experience supporting enterprise customers, with a commitment to clear, timely, and accurate case communication
- Hands-on background as a penetration tester, red teamer or security consultant, with a feel for how attackers move through an environment and how to turn findings into clear guidance for customers
- Scripting skills in Python, PowerShell, or Bash for troubleshooting and automation
- Experience in a startup or rapidly scaling company
- Certifications such as CompTIA Security+, CySA+, Network+, cloud associate-level certifications, or security vendor certifications
Qualifications
Nice to Haves
- 2–5 years in technical support (Tier 2/3) or a similar customer-facing technical role in cybersecurity or SaaS
- Working knowledge of the MITRE ATT&CK framework and familiarity with detection engineering concepts
- Hands-on experience with one or more of the following: SIEM, EDR, firewalls, threat intelligence platforms, or vulnerability management
- Comfortable troubleshooting across cloud environments (AWS, Azure, GCP) and on-premises systems (Windows, macOS, Linux)
- Methodical approach to problem-solving, including log analysis and networking fundamentals (TCP/IP, DNS, proxies, certificates)
- Experience with case management and ticketing tools (e.g., Salesforce, Jira)
- Experience supporting enterprise customers, with a commitment to clear, timely, and accurate case communication
- Hands-on background as a penetration tester, red teamer or security consultant, with a feel for how attackers move through an environment and how to turn findings into clear guidance for customers
- Scripting skills in Python, PowerShell, or Bash for troubleshooting and automation
- Experience in a startup or rapidly scaling company
- Certifications such as CompTIA Security+, CySA+, Network+, cloud associate-level certifications, or security vendor certifications
Benefits
- Excellent growth opportunities: Make an impact and advance your career
- Fully remote work and flexible PTO
- Highly competitive salary and equity grants
- Health, dental and vision insurance
- Generous Parental leave
- Monthly phone and internet stipend
- Learning & Development stipend
- Competitive employee referral bonus program
