System Administrator Associate

Summary

SAIC is seeking a System Administrator Associate to be managing and maintaining systems across Windows, macOS, and/or Linux platforms in support of the Army Research Laboratory in Adelphi, MD. The role involves ensuring optimal performance and security of servers and workstations, monitoring system performance, and collaborating with IT and Cyber Security teams.

Responsibilities

•    Install, configure, and troubleshoot servers and workstations, ensuring optimal performance and security
•    Manage Windows Server environments and support Active Directory, Group Policy, and MECM operations
•    Install and configure operating systems and software updates following Security Technical Implementation Guides (STIGs)
•    Perform system patching, PowerShell scripting, and release management activities
•    Monitor system performance and troubleshoot issues to ensure high availability of network resources
•    Schedule and maintain system backups, ensuring data/media recoverability and integrity
•    Conduct routine audits for compliance with DoD security standards
•    Document system configurations and maintain a comprehensive hardware/software library
•    Collaborate with IT and Cyber Security teams to support remediation, patching, and vulnerability scanning efforts
•    Work with customers to develop new value-added programs and data solutions with existing structures and new requirements

Skills

• Bachelors and 0 years related experience, or HS Diploma and four (4) years of related experience
• Experience working in an IT or Service Desk environment
• Must be a US Citizen
• Must have an active DoD Secret Clearance. And must be willing to obtain a Top Secret clearance
• IAT Level II Certification equivalent or higher per DoD 8570/DoD 8140 (CompTIA Security+ CE, CCNA Security, GICSP, GSEC, SSCP, etc.)
• MAC OS, Red Hat Certified System Admin, Microsoft Certified Solutions Associate (MCSA) or Microsoft Certified Professional (MCP) certification
• Information Technology Infrastructure Library (ITIL) v4 certification
• Microsoft operating system environment certification (e.g., Windows 10, Windows 11, or Microsoft Server 2019, etc.)
• Experience with incident management within the ServiceNow Information Technology Service Management (ITSM) platform
• Proficiency with Microsoft Office products
• Experience creating and modifying documentation for technical processes and procedures
• Experience working in a Department of Defense (DoD) environment
• A problem solver and troubleshooter who thrives in resolving complex problems
• Strong self-starter requiring minimal supervision
• Excellent communication skills (written and oral) and interpersonal skills
• Excellent organizational skills, attention to detail, and ability to prioritize and manage multiple tasks

Qualifications

Must Haves

• Bachelors and 0 years related experience, or HS Diploma and four (4) years of related experience
• Experience working in an IT or Service Desk environment
• Must be a US Citizen
• Must have an active DoD Secret Clearance. And must be willing to obtain a Top Secret clearance
• IAT Level II Certification equivalent or higher per DoD 8570/DoD 8140 (CompTIA Security+ CE, CCNA Security, GICSP, GSEC, SSCP, etc.)
• MAC OS, Red Hat Certified System Admin, Microsoft Certified Solutions Associate (MCSA) or Microsoft Certified Professional (MCP) certification

Nice to Haves

• Information Technology Infrastructure Library (ITIL) v4 certification
• Microsoft operating system environment certification (e.g., Windows 10, Windows 11, or Microsoft Server 2019, etc.)
• Experience with incident management within the ServiceNow Information Technology Service Management (ITSM) platform
• Proficiency with Microsoft Office products
• Experience creating and modifying documentation for technical processes and procedures
• Experience working in a Department of Defense (DoD) environment
• A problem solver and troubleshooter who thrives in resolving complex problems
• Strong self-starter requiring minimal supervision
• Excellent communication skills (written and oral) and interpersonal skills
• Excellent organizational skills, attention to detail, and ability to prioritize and manage multiple tasks