Enterprise Implementation Consultant

Summary

Samsara is a provider of a Connected Operations Cloud that uses Internet of Things data to improve the safety, efficiency, and sustainability of physical operations. The Enterprise Implementation Consultant will manage technology deployments for enterprise customers, create implementation roadmaps, track adoption and account health, and build trusted relationships across varied stakeholders. The role works cross-functionally with Sales, Support, Sales Engineering, and Product to ensure successful customer outcomes.

Responsibilities

• Be on the front-lines and ensure our customers increase the safety, efficiency, and sustainability of their operations with our IoT platform
• Manage the deployment of Samsara technology to Enterprise customers, enabling customers to achieve quick time to value in their investment
• Create launch plans and a roadmap to increase product usage
• Track implementation progress, participation, product adoption, and account health
• Adapt implementation approach, training, and communication style across varied customer use cases, stakeholders, and levels of complexity
• Manage a large book of customer engagements with strong organization, focus, and efficiency while working cross-functionally to deliver an exceptional customer experience
• Deeply understand the Samsara platform’s capabilities and explain them to customers of all types
• Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices

Skills

• This role requires exceptional customer-facing communication skills, the ability to understand a customer's business quickly, and comfort in explaining technology products to both executives and day-to-day users
• This is a remote position open to candidates residing in the US except the San Francisco Bay Metro Area, NYC Metro Area, and Washington, D.C. Metro Area
• 2-4 years of experience in a senior Customer Success, account management, or strategic consulting role
• Enterprise SaaS experience preferred
• This is a demanding position with high internal visibility, that requires strong priority management and high emotional intelligence
• Experience supporting or working with technical products
• Excellent consultative skills with experience in end-to-end system implementations
• Proven track record of building trust and communicating effectively with a wide variety of stakeholders: executives, Product and Engineering leadership, day-to-day users of our software
• Diplomacy, tact, and poise under pressure when working through customer issues
• Bachelor's degree from a 4-year institution
• Enterprise SaaS experience preferred
• Challenges the status quo, recommends customer-focused improvements, and brings a strong bias for action with high standards
• Has experience serving a large and complex customer base in B2B SaaS
• Thrives in an unstructured, fast-paced, and change-heavy environment

Qualifications

Must Haves

• This role requires exceptional customer-facing communication skills, the ability to understand a customer's business quickly, and comfort in explaining technology products to both executives and day-to-day users
• This is a remote position open to candidates residing in the US except the San Francisco Bay Metro Area, NYC Metro Area, and Washington, D.C. Metro Area
• 2-4 years of experience in a senior Customer Success, account management, or strategic consulting role
• Enterprise SaaS experience preferred
• This is a demanding position with high internal visibility, that requires strong priority management and high emotional intelligence
• Experience supporting or working with technical products
• Excellent consultative skills with experience in end-to-end system implementations
• Proven track record of building trust and communicating effectively with a wide variety of stakeholders: executives, Product and Engineering leadership, day-to-day users of our software
• Diplomacy, tact, and poise under pressure when working through customer issues
• Bachelor's degree from a 4-year institution

Nice to Haves

• Enterprise SaaS experience preferred
• Challenges the status quo, recommends customer-focused improvements, and brings a strong bias for action with high standards
• Has experience serving a large and complex customer base in B2B SaaS
• Thrives in an unstructured, fast-paced, and change-heavy environment

Benefits

• Performance-based bonus/variable pay
• Equity (for eligible roles)
• A flexible, employee-led remote model
• A professional development stipend
• Comprehensive health and parental leave plans
• Flexible working model that supports remote work where it aligns with operational requirements