Implementation Consultant

Summary

Samsara is a provider of the Connected Operations Cloud, helping organizations use IoT data to improve the safety, efficiency, and sustainability of their physical operations. The Implementation Consultant will manage the deployment and adoption of Samsara’s IoT solutions for Mid-Market customers, create implementation plans, monitor customer progress and account health, and deliver training and product demonstrations. The role partners cross-functionally with Sales, Support, Sales Engineering, and Product to ensure successful customer outcomes.

Responsibilities

• Be on the front-lines and ensure our customers increase the safety, efficiency, and sustainability of their operations with our IoT platform
• Manage the deployment of Samsara technology to Mid-Market customers, enabling customers to achieve quick time to value in their investment
• Create launch plans and a roadmap to increase product usage
• Track implementation progress, participation, product adoption, and account health
• Run training sessions, demonstrate Samsara’s technology, and work through challenges with executives and day-to-day users of the system across numerous use cases
• Juggle multiple customer engagements in parallel and work cross-functionally to deliver an exceptional experience for our customers
• Deeply understand the Samsara platform’s capabilities and explain them to customers of all types
• Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices

Skills

• This role requires exceptional customer-facing communication skills, the ability to quickly understand a customer's business, and comfort explaining technology products to both executives and day-to-day users
• This is a remote position open to candidates residing in the US except the San Francisco Bay Metro Area, NYC Metro Area, and Washington, D.C. Metro Area
• 4+ years of experience in a senior Customer Success, account management, or strategic consulting role
• This is a demanding position with high internal visibility, that requires strong priority management and high emotional intelligence
• Experience supporting or working with technical products
• Excellent consultative skills with experience in end-to-end system implementations
• Proven track record of building trust and communicating effectively with a wide variety of stakeholders: executives, Product and Engineering leadership, day-to-day users of our software
• Diplomacy, tact, and poise under pressure when working through customer issues
• Bachelor's degree from a 4-year institution
• Has strong bias for action, the ability to think big, with insistence on high standards
• Has experience serving a large and complex customer base in B2B SaaS
• Thrives in an unstructured, fast-paced, and change-heavy environment
• Is well-versed in one of the following: cloud software, networking, automation, or control systems
• Has experience with integration projects — at minimum, able to comprehend RESTful APIs; experience with scripting languages like Python is a plus
• Has IoT, hardware, vehicles, or general tinkering experience (work or hobby) a plus
• Has a background in Fleet, Logistics, Supply Chain, Telematics, Manufacturing, or general operations a plus
• Mid-Market SaaS experience preferred

Qualifications

Must Haves

• This role requires exceptional customer-facing communication skills, the ability to quickly understand a customer's business, and comfort explaining technology products to both executives and day-to-day users
• This is a remote position open to candidates residing in the US except the San Francisco Bay Metro Area, NYC Metro Area, and Washington, D.C. Metro Area
• 4+ years of experience in a senior Customer Success, account management, or strategic consulting role
• This is a demanding position with high internal visibility, that requires strong priority management and high emotional intelligence
• Experience supporting or working with technical products
• Excellent consultative skills with experience in end-to-end system implementations
• Proven track record of building trust and communicating effectively with a wide variety of stakeholders: executives, Product and Engineering leadership, day-to-day users of our software
• Diplomacy, tact, and poise under pressure when working through customer issues
• Bachelor's degree from a 4-year institution
• Has strong bias for action, the ability to think big, with insistence on high standards
• Has experience serving a large and complex customer base in B2B SaaS
• Thrives in an unstructured, fast-paced, and change-heavy environment
• Is well-versed in one of the following: cloud software, networking, automation, or control systems
• Has experience with integration projects — at minimum, able to comprehend RESTful APIs; experience with scripting languages like Python is a plus
• Has IoT, hardware, vehicles, or general tinkering experience (work or hobby) a plus
• Has a background in Fleet, Logistics, Supply Chain, Telematics, Manufacturing, or general operations a plus

Nice to Haves

• Mid-Market SaaS experience preferred

Benefits

• Performance-based bonus/variable pay
• Equity for eligible roles
• A flexible, employee-led remote model
• A professional development stipend
• Comprehensive health plans
• Comprehensive parental leave plans
• Flexible working model supporting remote work, hybrid work, and in-person work