Operations & AI Initiative Intern

Summary

Sears Home Services is seeking an Operations & AI Initiative Intern to support the transition to an AI-agentic operating model. The intern will work alongside operational leaders to validate automation solutions and ensure they align with business operations.

Responsibilities

• Partners with operational teams to understand and document current workflows
• Conducts interviews and gather operational process information from stakeholders
• Identifies opportunities for workflow optimization and automation
• Assists in developing process documentation and operational improvement recommendations
• Supports prototyping and testing of AI-enabled workflow solutions
• Participates in operational analysis, research, and transformation initiatives
• Collaborates with cross-functional teams on project deliverables and implementation activities
• Tracks project progress and maintain supporting documentation
• Assists with testing, validation, and evaluation of operational improvement solutions
• Participates in meetings, presentations, and project status discussions
• Serves as a business translator between operations teams and AI agent builders
• Validates whether proposed agents reduce manual work, improve cycle time, reduce errors, or improve customer/technician experience
• Helps prioritize use cases based on operational value, automation feasibility, data availability, and risk
• Evaluates processes against future-state business criteria, not just automation feasibility
• Assess whether the proposed future-state process represents a materially better way of operating, including improvements to customer experience, technician productivity, speed, cost, quality, scalability, and management visibility
• Performs other duties as assigned

Skills

• Currently pursuing a Bachelor s or Master s degree in Business, Engineering, Information Systems, Analytics, Psychology, Operations, or a related discipline
• Some undergraduate education
• Less than one year of related experience
• 18 years of age or older
• Demonstrated interest in AI, automation, or operational transformation initiatives
• Strong curiosity and willingness to learn new tools and technologies
• Excellent communication and interpersonal skills
• Strong organizational and problem-solving abilities
• Ability to analyze workflows and identify improvement opportunities
• Comfortable working both independently and collaboratively
• Ability to manage multiple priorities and deadlines
• Prior internship, coursework, or project experience involving operations, analytics, technology, or business process improvement preferred
• Familiarity with AI tools or automation platforms
• Experience with process mapping, workflow analysis, or operational projects
• Basic data analysis and reporting capabilities
• Exposure to project management or transformation initiatives
• Strong adaptability and continuous learning mindset

Qualifications

Must Haves

• Currently pursuing a Bachelor s or Master s degree in Business, Engineering, Information Systems, Analytics, Psychology, Operations, or a related discipline
• Some undergraduate education
• Less than one year of related experience
• 18 years of age or older
• Demonstrated interest in AI, automation, or operational transformation initiatives
• Strong curiosity and willingness to learn new tools and technologies
• Excellent communication and interpersonal skills
• Strong organizational and problem-solving abilities
• Ability to analyze workflows and identify improvement opportunities
• Comfortable working both independently and collaboratively
• Ability to manage multiple priorities and deadlines

Nice to Haves

• Prior internship, coursework, or project experience involving operations, analytics, technology, or business process improvement preferred
• Familiarity with AI tools or automation platforms
• Experience with process mapping, workflow analysis, or operational projects
• Basic data analysis and reporting capabilities
• Exposure to project management or transformation initiatives
• Strong adaptability and continuous learning mindset