Process Mapping & Future Design Intern

Summary

Sears Home Services is part of Transformco Corporate, and they are seeking a Process Mapping & Future Design Intern. This role is responsible for building the workflow specification library for Paperclip and supports the transition to an AI-agentic operating model by documenting and redesigning operational workflows for automation.

Responsibilities

• Conducts workflow interviews with operational stakeholders across multiple business functions
• Observes and documents current-state operational processes and procedures
• Develops process maps, workflow diagrams, and operational documentation
• Identifies process bottlenecks, inefficiencies, and automation opportunities
• Documents decision logic, system interactions, handoffs, and exception handling procedures
• Collaborate with transformation and operational leadership teams on process improvement initiatives
• Maintains organized process documentation repositories and standards
• Assists in refining documentation methodologies and workflow mapping standards
• Supports operational analysis and reporting activities as needed
• Participates in project meetings and provide status updates on assigned initiatives
• Translates workflows into agent-ready specifications, including triggers, required inputs, decision rules, system actions, escalation paths, and success metrics
• Documents human judgment points and determine whether they should remain human-approved or become agent-executed
• Builds reusable process templates that can be used by AI builders and orchestration teams
• Develops future-state workflow recommendations that challenge current operating assumptions and define how the process should operate in an AI-enabled, high-performing business
• Distinguishes between steps that should be automated, eliminated, redesigned, standardized, escalated, or left as human judgment
• Performs other duties as assigned

Skills

• Currently pursuing a Bachelor s or Master s degree in Business, Operations Management, Information Systems, Engineering, Supply Chain, or a related field
• Prior internship, coursework, or project experience involving business processes, operations, or workflow analysis preferred
• Experience using process mapping or collaboration tools is a plus
• Strong written and verbal communication skills
• Ability to conduct interviews and gather operational information from diverse stakeholders
• Strong organizational and analytical skills
• Ability to manage multiple assignments in a fast-paced environment
• Comfortable working independently and collaboratively in a remote environment
• Basic proficiency in Microsoft Office or Google Workspace tools
• Some undergraduate education
• Less than one year of related experience
• 18 years of age or older
• Experience with process mapping tools such as Lucidchart, Miro, or Visio
• Familiarity with operational workflows or business process improvement methodologies
• Basic data analysis and reporting capabilities
• Interest in AI, automation, or digital transformation initiatives
• Strong attention to detail and documentation accuracy

Qualifications

Must Haves

• Currently pursuing a Bachelor s or Master s degree in Business, Operations Management, Information Systems, Engineering, Supply Chain, or a related field
• Prior internship, coursework, or project experience involving business processes, operations, or workflow analysis preferred
• Experience using process mapping or collaboration tools is a plus
• Strong written and verbal communication skills
• Ability to conduct interviews and gather operational information from diverse stakeholders
• Strong organizational and analytical skills
• Ability to manage multiple assignments in a fast-paced environment
• Comfortable working independently and collaboratively in a remote environment
• Basic proficiency in Microsoft Office or Google Workspace tools
• Some undergraduate education
• Less than one year of related experience
• 18 years of age or older

Nice to Haves

• Experience with process mapping tools such as Lucidchart, Miro, or Visio
• Familiarity with operational workflows or business process improvement methodologies
• Basic data analysis and reporting capabilities
• Interest in AI, automation, or digital transformation initiatives
• Strong attention to detail and documentation accuracy