ATM Strategy – ATM Analytics Business Intelligence Specialist

Summary

SECU, a credit union, is seeking a Business Intelligence Specialist to support its ATM Strategy team. The role provides analytics and insights to identify trends, develop data visualizations, and support data-driven strategic decisions related to the ATM network, member experiences, and backend processes.

Responsibilities

• Drive the strategic direction of the ATM network by translating member-driven data into actionable business plans
• Present high-level operational visibility to stakeholders and leadership using the "ATM at a Glance" performance framework
• Work with the Data Analytics teams to build and evolve transactional dashboards to monitor member-driven data and analyze overall network volume trends
• Develop diverse customer-view profiles to analyze how different demographics interact with the ATM network
• Track key performance indicators (KPIs) and Failed Client Interactions (FCI) to help identify and target operational gaps
• Analyze geographic and demographic data to recommend new ATM placements, relocations, or asset consolidations
• Assess "on-us" versus "off-us" transaction ratios to determine the strategic value of specific machines
• Perform benchmarking analysis across deposit per transaction (DPT), fleet sizes, market landscape, cash usage, and transactional trends
• Calculate ATM profitability by measuring surcharge and interchange revenues against total operating costs
• Evaluate fleet "cost-to-income" ratios to identify operational inefficiencies and optimize cash replenishment or maintenance schedules
• Monitor service downtime and transaction failure rates to recommend impactful hardware or software upgrades
• Track mobile ATM vehicle activities and take lead in coordinating critical deployment logistics for disaster relief efforts

Skills

• Bachelor's Degree with 3 years' minimum experience working in analytics, preferably in the financial services industry
• Associate's degree with 5 years minimum experience working in analytics, preferably in the financial services industry
• Strong analytical, critical thinking, financial, and decision-making skills. Ability to take complex data sets and deliver concise recommendations
• Advanced proficiency in technology applications such as Microsoft Office software products
• Experience in the application of statistical methods, mathematical techniques, forecasting, and cost benefit analysis along with related analytical tools (JMP, SPSS, SQL, SAS, Power BI)
• Experience managing multiple priorities independently and/or in a team environment to achieve goals
• Strong and effective communication skills, both written and verbal. Skilled at presenting findings and conclusions clearly and concisely
• Must be able to comprehend and carry out verbal and written instructions
• Job requires a substantial amount of sitting
• Must use hands and fingers to press keys on a computer keyboard to enter or retrieve information
• Must use hands and fingers to press telephone keypad and lift telephone receiver
• Must be able to comprehend phone calls
• Must be able to lift 5 pounds
• Technical knowledge and understanding of ATM, ITM and TCR landscapes preferred

Qualifications

Must Haves

• Bachelor's Degree with 3 years' minimum experience working in analytics, preferably in the financial services industry
• Associate's degree with 5 years minimum experience working in analytics, preferably in the financial services industry
• Strong analytical, critical thinking, financial, and decision-making skills. Ability to take complex data sets and deliver concise recommendations
• Advanced proficiency in technology applications such as Microsoft Office software products
• Experience in the application of statistical methods, mathematical techniques, forecasting, and cost benefit analysis along with related analytical tools (JMP, SPSS, SQL, SAS, Power BI)
• Experience managing multiple priorities independently and/or in a team environment to achieve goals
• Strong and effective communication skills, both written and verbal. Skilled at presenting findings and conclusions clearly and concisely
• Must be able to comprehend and carry out verbal and written instructions
• Job requires a substantial amount of sitting
• Must use hands and fingers to press keys on a computer keyboard to enter or retrieve information
• Must use hands and fingers to press telephone keypad and lift telephone receiver
• Must be able to comprehend phone calls
• Must be able to lift 5 pounds

Nice to Haves

• Technical knowledge and understanding of ATM, ITM and TCR landscapes preferred