Technical Analyst- ATM/Debit Card

Summary

First Horizon Bank is seeking a Technical Analyst to support its ATM/Debit Card technology team, which manages proprietary applications for card management and transaction processing. The role combines technical analysis and Scrum Master responsibilities, including translating business needs into technical requirements, facilitating Agile processes, supporting application technology design, and overseeing system integrations and vendors.

Responsibilities

• Achieve team goals efficiently and effectively, aligning with company policies and objectives
• Team player with a willingness to learn, foster growth, and supports other team members
• Analyze the broader business and organizational impacts of application technology decisions, recommending outcomes for high-impact initiatives
• Work with Agile Product Owner to balance the demands and expectations of Line of Business (LOB) and Operations with internal capacity and roadmap commitments
• Facilitate Scrum processes, act as a servant leader, remove team blockers, and coach cross-functional teams to drive continuous improving through the Agile framework
• Contribute to overall application technology design including identifying key architectures, components and interfaces, data models, and information flows
• Participate in issue identification and problem resolution, including supporting on-call team members
• Address challenges related to system integration, platform compatibility, and multiple environments
• Effectively manage multiple activities and projects concurrently
• Assist in managing change requests in SNOW and working with Release Management team for approval
• Assist with audit and regulatory requirements, providing accurate and timely information
• Support both tactical and strategic objectives for the ATM/Debit team, IT Division, and broader FHB organization
• Adhere to First Horizon Bank’s security practices

Skills

• Technical team experience in dynamic, fast-paced environments
• Strategic planning abilities, effective collaboration, and relationship management across business, technology, and operations partners
• Exceptional written and verbal communication and negotiation skills
• High energy, proactive approach, and results-driven mentality. ‘Take charge' and ‘Make it happen' attitude
• Ability to handle multiple priorities and initiatives, meeting both internal and external deadlines
• Expertise in reviewing/evaluating work of peers for quality assurance and governance
• Detail-oriented, capable of working independently or as part of a supervised team
• Strong analytical and technical development skills
• Client-focused, able to build and maintain trust and confidence with internal partners in servicing client needs
• Knowledge in source control, change control, adherence to governance standards, SDLC, and application lifecycle management
• Familiarity with IBM mainframe technologies, including VSAM and CICS processing
• Experience with in-house ATM and Debit Card applications
• Exposure to Fiserv/FirstData platforms
• Experience with CV Systems
• Associate's degree or higher in Computer Science or equivalent technical experience
• Extensive background in software development spanning multiple platforms

Qualifications

Must Haves

• Technical team experience in dynamic, fast-paced environments
• Strategic planning abilities, effective collaboration, and relationship management across business, technology, and operations partners
• Exceptional written and verbal communication and negotiation skills
• High energy, proactive approach, and results-driven mentality. ‘Take charge' and ‘Make it happen' attitude
• Ability to handle multiple priorities and initiatives, meeting both internal and external deadlines
• Expertise in reviewing/evaluating work of peers for quality assurance and governance
• Detail-oriented, capable of working independently or as part of a supervised team
• Strong analytical and technical development skills
• Client-focused, able to build and maintain trust and confidence with internal partners in servicing client needs
• Knowledge in source control, change control, adherence to governance standards, SDLC, and application lifecycle management

Nice to Haves

• Familiarity with IBM mainframe technologies, including VSAM and CICS processing
• Experience with in-house ATM and Debit Card applications
• Exposure to Fiserv/FirstData platforms
• Experience with CV Systems
• Associate's degree or higher in Computer Science or equivalent technical experience
• Extensive background in software development spanning multiple platforms