SentinelOne
Posted 5 days agoVerified live 1d ago
Technical Support Engineer, Public Sector
Brief overview
Remote
2+ yrsMinimum
28 H-1B approvalsDept. of Labor
7 green cardsCertified filings
Endpoint and Server-Based SecurityHost-Based SecurityWindowsmacOSLinuxWritten and Verbal Communication
About the company
SentinelOnesentinelone.com
SentinelOne is an autonomous cybersecurity solution company.
Visa sponsorship history
4 years sponsoring, last filed FY2026
Data powered by U.S. Department of Labor. This does not guarantee sponsorship for this specific role.28H-1B approved
100%approval rate
2new H-1B hires
7PERM certified
$243,600median wage / yr
H-1B Petition ApprovalsVisas USCIS actually granted: the strongest sign the company sponsors.
20232
202413
202512
20261
LCA Certified ApplicationsAn early filing step, not a visa approval: it signals intent, not confirmed sponsorship.
20243
20253
20261
Green Card (PERM) FilingsCertified green card filings: a long-term commitment to international hires.
20243
20253
20261
Top sponsored roles
Senior Staff Infrastructure EngineerPrincipal EngineerDirector, Customer Success - Americas & EMEAStaff Agentic and Automation EngineerStaff BI Engineer
Sponsored employees from
IndiaCanada
Job description
Summary
SentinelOne is an AI-native cybersecurity company whose platform provides protection across endpoint, cloud, identity, data, and AI systems. The Technical Support Engineer, Public Sector will provide multi-platform customer support, troubleshoot security and cloud issues, document cases, resolve issues within SLAs, and collaborate with engineering teams and contribute to knowledge base resources.
Responsibilities
- Provide phone, email, and chat based customer support to our growing customer base
- Document case activities and interactions with clear and concise information
- Strive to resolve customer issues based on SLAs
- Maintain excellent customer satisfaction through professional, proactive, and personal service
- Work closely with our research and development teams to determine root cause and possible solutions
- Contribute to our knowledge base by creating solution articles, how-to guides, and videos
Skills
- Due to Federal Government contract requirements, U.S. Citizenship
- 2 years of related professional experience
- A strong customer orientation, with excellent problem-solving and troubleshooting skills
- Excellent written and verbal communication skills
- Proficiency in Windows, Mac, and Linux
- 2 years of related professional experience preferred
- Experience with endpoint and server-based security solutions is desired
- Experience with host-based security solutions is desired
- Mobile platforms a plus
Qualifications
Must Haves
- Due to Federal Government contract requirements, U.S. Citizenship
- 2 years of related professional experience
- A strong customer orientation, with excellent problem-solving and troubleshooting skills
- Excellent written and verbal communication skills
- Proficiency in Windows, Mac, and Linux
Nice to Haves
- 2 years of related professional experience preferred
- Experience with endpoint and server-based security solutions is desired
- Experience with host-based security solutions is desired
- mobile platforms a plus
Benefits
- Restricted Stock Units (RSUs)
- Employee Stock Purchase Plan (ESPP)
- Flexible time off
- Paid company holidays and paid sick time
- Gender-neutral parental leave
- Grandparent leave
- Medical, dental, and vision coverage
- 401(k) retirement plan with company match
- Life and disability insurance
- Health and dependent care FSA
- Voluntary benefits (hospital, accident, critical illness)
- Employee Assistance Program (EAP)
- ARAG pre-paid legal
- Nationwide pet insurance
- Cancer Care program
- Global business travel medical insurance
- Home office allowance
- Mobile phone reimbursement
- Wellness coach
- Wellness/gym reimbursement
- Fertility coverage
- Adoption & surrogacy reimbursement
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