Bilingual Spanish - Member Engagement Coordinator

Summary

Senture, LLC is a mission-driven company focused on improving members’ access to care. The Member Engagement Coordinator conducts high-volume outbound calls, promotes free in-home or virtual health evaluations, schedules appointments with licensed providers, addresses objections, and meets call center productivity and quality standards.

Responsibilities

• Connect: Make an average of 50 outbound calls per hour using an automated dialer system to offer, explain, and schedule free in-home or virtual health evaluations with licensed providers. Approximately 85% outbound and 15% inbound calls
• Engage Members: Utilize pre-approved scripts to ensure consistent and accurate communication with members. These scripts will guide you in explaining the purpose and details of scheduling healthcare evaluations
• Be Persuasive: Overcome objections using effective rebuttals to help members prioritize their health. Confidently present a product's value and guide prospects toward a 'yes' without sounding pushy
• Tech Savvy: Utilize multiple systems to schedule providers for in-home or virtual evaluations
• Adaptable: Adjust, reschedule, or cancel appointments as requested
• Goal-Focused: Meet daily performance metrics including appointments, calls, handle time, and productivity
• Flexible: Be available to complete overtime when required based on business needs
• Be Part of a Team: Participate in peer side-by-side coaching as needed
• Compliant: Follow HIPAA guidelines to protect member privacy. Report member complaints to supervisors immediately

Skills

• * Candidates must be bilingual in Spanish and English. (If you are not bilingual, please check out our other openings!)
• * **High School Diploma or equivalent.**
• * **Fluent in Spanish (read, write, and conversation)**
• * Desire to work in a results-driven **outbound call center environment.**
• * Strong **sales aptitude** with a focus on **earning monthly incentives.**
• * Motivated to achieve productivity goals with a strong work ethic
• * Excellent communication skills, friendly, and conversational with members
• * Ability to follow a **fixed daily schedule**, comply with feedback, and maintain confidentiality
• * Proficiency in **using multiple computer systems** simultaneously
• * Authorized to work in the United States
• * Reliable, cabled internet service: 20mbps upload, 5mbps download, latency at or below 100 ms
• * Satellite, cellular, hot spot, or wifi connection is not acceptable on any program
• * Quiet and secure workspace free of distractions. Employees must provide their own workspace furniture
• * Accountability for work schedules and compliance with security standards
• * Previous experience in **high-volume (back-to-back) call centers** and with auto-dialers is highly desirable

Qualifications

Must Haves

• * Candidates must be bilingual in Spanish and English. (If you are not bilingual, please check out our other openings!)
• * **High School Diploma or equivalent.**
• * **Fluent in Spanish (read, write, and conversation)**
• * Desire to work in a results-driven **outbound call center environment.**
• * Strong **sales aptitude** with a focus on **earning monthly incentives.**
• * Motivated to achieve productivity goals with a strong work ethic
• * Excellent communication skills, friendly, and conversational with members
• * Ability to follow a **fixed daily schedule**, comply with feedback, and maintain confidentiality
• * Proficiency in **using multiple computer systems** simultaneously
• * Authorized to work in the United States
• * Reliable, cabled internet service: 20mbps upload, 5mbps download, latency at or below 100 ms
• * Satellite, cellular, hot spot, or wifi connection is not acceptable on any program
• * Quiet and secure workspace free of distractions. Employees must provide their own workspace furniture
• * Accountability for work schedules and compliance with security standards

Nice to Haves

• * Previous experience in **high-volume (back-to-back) call centers** and with auto-dialers is highly desirable

Benefits

• 2 weeks of paid, mandatory training
• All equipment provided
• PTO
• Growth and development opportunities
• This position offers a lucrative monthly incentive plan. Top performers can earn up to $1045.00 in incentives.
• Top ten MECs will also qualify for an additional $250.
• This position is fully remote, work from home.