Serval
Posted 166 days agoVerified live 2d ago
Deployment Strategist
Brief overview
New York, NYIn-person
UndergradOr in progress
$150k–$250k/yrStated range
2+ yrsMinimum
Understanding of APIs and RESTful conceptsIAM knowledgeSQL for data analysisLeveraging infra and browser dev toolsCreating customer training and documentationExecuting migration plans with minimal disruptionIdentifying customer expansion opportunities
About the company
Servalserval.com
AI platform for IT teams that automates manual IT workflows.
Visa sponsorship history
1 year sponsoring, last filed FY2026
Data powered by U.S. Department of Labor. This does not guarantee sponsorship for this specific role.$150,000median wage / yr
LCA Certified ApplicationsAn early filing step, not a visa approval: it signals intent, not confirmed sponsorship.
20261
Top sponsored roles
Account Executive
Job description
Summary
Serval is an AI-native automation platform transforming how enterprises operate, and they are seeking a Deployment Strategist to own the end-to-end customer journey. This role involves customer onboarding, designing implementations, and collaborating with various teams to enhance product capabilities and ensure customer satisfaction.
Responsibilities
- Own customer onboarding end-to-end, designing and delivering implementations that align Serval to customer workflows and goals
- Conduct training sessions and create documentation that helps customers become self-sufficient with Serval’s technology
- Design and execute migration plans that minimize disruption and ensure seamless adoption of Serval’s platform
- Serve as the primary technical resource post-sale, troubleshooting issues and advocating for customer needs internally
- Partner with Engineering, Sales, and Marketing to turn customer insights into product improvements and scalable processes
- Modify production code to fix bugs and build features to extend the product’s capabilities to meet customer needs
- Identify and support expansion opportunities by demonstrating additional value and partnering with Sales on renewals and growth
Skills
- Degree in Computer Science or a related technical field
- 2+ years of experience in an engineering role, ideally with close customer interaction (e.g., Product Engineer)
- Experience investigating production issues by analyzing code paths, database state, API requests and responses, leveraging infra and browser dev tools
- Understanding of APIs and RESTful concepts; IAM knowledge; SQL for data analysis; ability to read and troubleshoot production code in customer-facing environments
- Deep appreciation for delivering high-quality user experiences
- Capable of translating complex technical concepts to both technical and non-technical stakeholders
- Experience in an early-stage startup environment
- Experience writing production code
- Familiarity with IT, security, or service management domain
Qualifications
Must Haves
- Degree in Computer Science or a related technical field
- 2+ years of experience in an engineering role, ideally with close customer interaction (e.g., Product Engineer)
- Experience investigating production issues by analyzing code paths, database state, API requests and responses, leveraging infra and browser dev tools
- Understanding of APIs and RESTful concepts; IAM knowledge; SQL for data analysis; ability to read and troubleshoot production code in customer-facing environments
- Deep appreciation for delivering high-quality user experiences
- Capable of translating complex technical concepts to both technical and non-technical stakeholders
Nice to Haves
- Experience in an early-stage startup environment
- Experience writing production code
- Familiarity with IT, security, or service management domain
Benefits
- Impact: Be a key player in shaping the success of our product and company.
- Growth: Build a fundamentally new AI product offering with the support of our experienced team and investors. Grow rapidly with the company.
- Culture: Join a culture that values innovation, ownership, accountability, and fun.