Technical Program Manager

Summary

Shift Paradigm is an execution-led strategic consultancy that bridges enterprise strategy and technical reality across digital marketing, data, and technology. The Technical Program Manager will lead client delivery for SaaS and platform-based engagements, coordinate cross-functional teams, manage scope, budgets, timelines, risks, and develop statements of work.

Responsibilities

• Client delivery: Support critical migration and development projects on active client engagements. You’re responsible for leading project teams to meet client expectations while managing budget and timeline
• Cross-functional partnership: Work alongside engineering leads, business operations strategy, and client partners to align on delivery approach, flag risks early, and drive resolution on personnel and process issues that cross team lines
• Scoping and discovery: Support discovery sessions with clients and internal stakeholders to define requirements, write assumptions to protect the scope, translate needs into actionable scopes of work, and develop SOWs that protect both client outcomes and margin

Skills

• 4+ years experience leading delivery in a consultancy or agency context (required). You understand what it means to lead multiple client engagements concurrently, scope billable work, manage client expectations, support roadmap expansion, and protect margin
• Project Management fluency. You communicate clearly and consistently, fostering organization, transparency and trust internally and with clients. You can provide leadership and direction to project teams, balancing resource availability, positive team culture, deadlines, client priorities, and margins
• A background that spans both PM and PO. You are not locked into one methodology. You run projects, manage backlogs, and write requirements. You adapt the approach to the work, not the other way around, and take full ownership of your clients projects
• Platform and SaaS delivery experience. You have led or supported website builds, migrations and feature development, as well as implementations on platforms like Adobe Experience Cloud, Salesforce, or comparable enterprise SaaS environments. You do not need to be a technical expert, but you need to speak the language and understand how these engagements are structured
• Web and software experience. You can translate business and technical requirements into detailed functional specifications and well-defined user stories with clear acceptance criteria. Own and manage the product backlog, including prioritization, refinement, and trade-off decisions to balance scope, timeline, and budget
• Candidates must have current US or Canada work authorization
• No relocation assistance can be offered at this time

Qualifications

Must Haves

• 4+ years experience leading delivery in a consultancy or agency context (required). You understand what it means to lead multiple client engagements concurrently, scope billable work, manage client expectations, support roadmap expansion, and protect margin
• Project Management fluency. You communicate clearly and consistently, fostering organization, transparency and trust internally and with clients. You can provide leadership and direction to project teams, balancing resource availability, positive team culture, deadlines, client priorities, and margins
• A background that spans both PM and PO. You are not locked into one methodology. You run projects, manage backlogs, and write requirements. You adapt the approach to the work, not the other way around, and take full ownership of your clients projects
• Platform and SaaS delivery experience. You have led or supported website builds, migrations and feature development, as well as implementations on platforms like Adobe Experience Cloud, Salesforce, or comparable enterprise SaaS environments. You do not need to be a technical expert, but you need to speak the language and understand how these engagements are structured
• Web and software experience. You can translate business and technical requirements into detailed functional specifications and well-defined user stories with clear acceptance criteria. Own and manage the product backlog, including prioritization, refinement, and trade-off decisions to balance scope, timeline, and budget
• Candidates must have current US or Canada work authorization
• No relocation assistance can be offered at this time

Benefits

• Remote flexibility
• Collaborative culture that values diverse perspectives and innovative thinking
• Medical
• Dental
• Vision
• STD/LTD
• Life/AD&D
• Flexible Paid Time Off