Partner Manager (m/f/d)

Summary

Shopware is a leading open commerce platform that helps merchants build flexible, scalable, and future-ready digital commerce experiences. The Partner Manager will build, manage, and grow relationships with ecommerce agencies, systems integrators, and technology partners while driving partner enablement, pipeline development, and long-term relationship management. The role also supports partner programs, co-marketing initiatives, and cross-functional collaboration to increase partner-sourced revenue and ecosystem growth.

Responsibilities

• Own relationships with a portfolio of agency and technology partners across North America
• Serve as the primary point of contact for partner communication, escalation, and support
• Build long-term, trust-based relationships with partner leadership and delivery teams
• Onboard new partners and guide them through training, certification, and go-to-market readiness
• Enable partners on platform positioning, differentiation, and target use cases
• Support partners in building internal expertise and delivery capabilities
• Collaborate with Sales and Solutions teams to support partner-sourced and partner-influenced deals
• Assist partners with deal strategy, account planning, and opportunity qualification
• Track pipeline, revenue impact, and partner performance metrics
• Support partner programs, tiers, and incentives
• Identify opportunities to improve partner engagement, productivity, and satisfaction
• Provide structured feedback from partners to internal Product, Sales, and Marketing teams
• Support co-marketing initiatives, events, webinars, and joint customer success stories
• Encourage partner participation in events, certifications, and community initiatives

Skills

• 3–6 years of experience in partner management, alliances, channel sales, or related roles
• Experience working with ecommerce agencies, integrators, or SaaS partner ecosystems
• Strong relationship-building and communication skills
• Ability to manage multiple partners and priorities simultaneously
• Comfort working cross-functionally with Sales, Solutions, and Marketing
• Experience in ecommerce or adjacent SaaS platforms
• Familiarity with partner programs, certifications, and enablement frameworks
• Experience supporting mid-market or enterprise customers
• (EST/CST preferred) within North America

Qualifications

Must Haves

• 3–6 years of experience in partner management, alliances, channel sales, or related roles
• Experience working with ecommerce agencies, integrators, or SaaS partner ecosystems
• Strong relationship-building and communication skills
• Ability to manage multiple partners and priorities simultaneously
• Comfort working cross-functionally with Sales, Solutions, and Marketing

Nice to Haves

• Experience in ecommerce or adjacent SaaS platforms
• Familiarity with partner programs, certifications, and enablement frameworks
• Experience supporting mid-market or enterprise customers
• (EST/CST preferred) within North America

Benefits

• Fully remote role (EST/CST preferred) within North America
• Medical, dental, and vision benefits
• 401(k) with employer match
• 25 days PTO plus paid holidays
• Opportunity to help shape and scale a growing partner ecosystem