Business Operations

Summary

Shorebird is building a toolchain for developing and shipping mobile applications. The Business Operations role owns and systematizes the company’s operational infrastructure, including finance, contracts, compliance, vendors, company rhythms, hiring, onboarding, and workplace operations.

Responsibilities

• At a first approximation, anything the business needs to do that isn’t talking to customers or building the product should probably be yours to own, systematize and execute
• You’re the one who knows the state of the domains you own; you escalate when you need to
• You own the monthly close with our accountants
• You review the numbers before Eric does and are part of sign-off
• You run Ramp, card budgets, taxes and insurance
• You manage them and do the work where they don’t or can’t
• You own all our vendor relationships: tooling, recruiters, leases, insurance, anything that’s not a customer
• That means making sure they all have the right cards, get paid on time, and that we know who owns each account
• You own the process and vendor side of compliance: our ISO 27001 audit is nearly done and a vendor runs the program day to day; you take over that relationship and the annual audit
• You own the weekly cross-functionals, all-hands, metrics reviews, quarterly offsites, vendor renewals and compliance dates
• The quarterly offsite is the biggest of these: venue, travel, agenda and budget for the whole team, four times a year
• You own onboarding and offboarding: accounts, equipment, access, paperwork
• You’ll help us build and run that system (personally, through tools, agents, and vendors)
• We have a small office in Palo Alto today, if we continue to hire more locally we'll likely hunt for a new lease, which you'll own
• You spend a while reading them, and you start building a list of what happens when
• A lot of this month is working a list, from Eric and from the handoff docs, and most of it will be things you’ve never had to deal with
• You’ve probably taken over our weekly cross-functional, you have an operating calendar we can all see/use, you’ve taken over our ISO vendor relationship, and you’re the billing owner on every vendor account we have
• Several of the listed areas you now run day-to-day on your own
• You’re bringing issues to Eric, more often than the other way around
• You’ve planned and run our next offsite end to end
• You’ve taken most of the list, and probably various things we didn’t anticipate, either because the need arose or because you found them interesting

Skills

• **Stage:** 2+ years working experience
• You operate well with little structure
• Own a long list. Make sure things don't fall off it. When you take things, we know they get done
• You've used agents for non-trivial work and want to more
• You write clearly and are comfortable with numbers
• You have a reason to want this job in particular. You don't have to have worked at a developer tools company, but we need you to want to work at this one
• We will consider visa sponsorship on a case by case basis

Qualifications

Must Haves

• **Stage:** 2+ years working experience
• You operate well with little structure
• Own a long list. Make sure things don't fall off it. When you take things, we know they get done
• You've used agents for non-trivial work and want to more
• You write clearly and are comfortable with numbers
• You have a reason to want this job in particular. You don't have to have worked at a developer tools company, but we need you to want to work at this one

Nice to Haves

• We will consider visa sponsorship on a case by case basis

Benefits

• **Work authorization.** We will consider visa sponsorship on a case by case basis.
• 0.25-0.5% equity
• Health, dental, and vision
• 401(k) with a 4% match
• Paid time off
• The equipment you need
• Remote or hybrid work arrangement; Palo Alto hybrid preferred and US-Remote considered for candidates who are exceptionally well-fit or referred
• Visa sponsorship considered on a case by case basis