Medical Imaging Field Engineer - Madison WI

Summary

Siemens Healthineers is seeking a Medical Imaging Field Engineer to support its customer service operations in the Madison, WI service area. The role is responsible for installing, servicing, maintaining, and modifying CT/MR imaging equipment at customer sites, while also delivering repairs, operator training, territory management, and strong customer support.

Responsibilities

• You will be servicing CT/MR Imaging Equipment in the Madison, WI area. Customer Service Engineer Level based on prior experience
• You are in a field-based, customer-facing role that primarily installs, services, maintains and modifies Siemens’ imaging equipment at customer sites
• You will be responsible for delivering both timely and effective repairs as well as adequate training of operators to ensure optimal system performance, resulting in superior customer satisfaction
• You will manage financial performance within their territory, meeting or exceeding budget for revenue generation, expense control and inventory management
• You will manage company assets to include a company car, cell phone, computer, tools, inventory parts, etc
• Establish and maintain proper business relationships with customers and peers, as well as performing necessary administrative duties accurately

Skills

• * You have knowledge and experience performing service, preventative maintenance and modifications on Medical Imaging Equipment at customer sites with minimal supervision
• * You have the ability and experience to establish and maintain proper business relationships with customers and peers, as well as performing necessary administrative duties accurately
• * You have experience in testing, repairing and maintaining capital medical equipment
• * You have strong customer service and communication skills
• * You are proficient in the use of tools and service test equipment
• * Minimum high school diploma, Technical Degree or equivalent experience
• * 1-2+ Years of field service experience is desired
• * Must be proficient in the use of tools and service test equipment, with the ability to work both individually and in an established team setting
• * You have strong customer service and communication skills
• * Ability to travel and provide service in assigned geography; willingness to participate in an on-call rotation after training and certification
• * Valid driver's license, ability to drive independently day and night, and good driving record required
• * Physical Requirements: Lifting 50lbs (floor to above waist/head), walking, ladder/stepstool climbing, bending, twisting, sitting work, squatting work, standing work, high-reach, fine grasping manipulation, good vision, and ability to work alone
• This role is governed by our Fleet Safety Policy. To be eligible for employment, applicants must hold a valid driver's license in the state they reside and may not have any prior DUI/DWI convictions or pending DUI/DWI charges or other serious moving violations (unless such a restriction is prohibited by state/local law)
• “A successful candidate must be able to work with controlled technology in accordance with US export control law.”

Qualifications

Must Haves

• * You have knowledge and experience performing service, preventative maintenance and modifications on Medical Imaging Equipment at customer sites with minimal supervision
• * You have the ability and experience to establish and maintain proper business relationships with customers and peers, as well as performing necessary administrative duties accurately
• * You have experience in testing, repairing and maintaining capital medical equipment
• * You have strong customer service and communication skills
• * You are proficient in the use of tools and service test equipment
• * Minimum high school diploma, Technical Degree or equivalent experience
• * 1-2+ Years of field service experience is desired
• * Must be proficient in the use of tools and service test equipment, with the ability to work both individually and in an established team setting
• * You have strong customer service and communication skills
• * Ability to travel and provide service in assigned geography; willingness to participate in an on-call rotation after training and certification
• * Valid driver's license, ability to drive independently day and night, and good driving record required
• * Physical Requirements: Lifting 50lbs (floor to above waist/head), walking, ladder/stepstool climbing, bending, twisting, sitting work, squatting work, standing work, high-reach, fine grasping manipulation, good vision, and ability to work alone
• This role is governed by our Fleet Safety Policy. To be eligible for employment, applicants must hold a valid driver's license in the state they reside and may not have any prior DUI/DWI convictions or pending DUI/DWI charges or other serious moving violations (unless such a restriction is prohibited by state/local law)
• “A successful candidate must be able to work with controlled technology in accordance with US export control law.”

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) retirement plan
• Life insurance
• Long-term and short-term disability insurance
• Paid parking/public transportation
• Paid time off
• Paid sick and safe time
• If this is a commission eligible position, commission eligibility will be in accordance with the terms of the Company's plan.
• Company car
• Cell phone
• Computer
• Tools