Mobility Solutions Consultant-Lump Sum (Virtual, US)

Summary

Sirva provides relocation management and moving services for companies and employees. The Mobility Solutions Consultant supports employees receiving lump-sum or limited-benefit relocation packages by managing cases, explaining benefits, coordinating services, resolving issues, and ensuring a positive and compliant mobility experience.

Responsibilities

• Manage end-to-end relocation cases for employees receiving Lump Sum and Limited Benefit mobility assistance
• Act as a trusted advisor by providing consultative support regarding mobility benefits, relocation planning, and program utilization
• Guide customers through relocation-related decisions while ensuring policy compliance and an exceptional customer experience
• Coordinate mobility services and resources with internal stakeholders and external suppliers
• Monitor case progress, identify potential issues, and implement timely resolutions
• Handle customer and supplier communications through phone, email, and other communication channels
• Maintain detailed records, reporting metrics, and case notes within company systems
• Collaborate cross-functionally to ensure successful service delivery and achievement of operational goals
• Support team initiatives, training activities, and continuous improvement projects

Skills

• Demonstrated ability to manage multiple priorities and customer cases in a fast-paced environment
• Strong verbal and written communication skills
• Experience working directly with customers to understand needs and provide tailored solutions
• Proficiency with Microsoft Office Suite (Outlook, Word, Excel, PowerPoint) and CRM or case management systems
• Strong organizational skills with attention to detail and accuracy
• Ability to work independently while collaborating effectively across teams
• High School Degree or higher
• Customer Focus
• Case Management
• Problem Solving
• Collaboration
• Technology
• Professional Attributes

Qualifications

Must Haves

• Demonstrated ability to manage multiple priorities and customer cases in a fast-paced environment
• Strong verbal and written communication skills
• Experience working directly with customers to understand needs and provide tailored solutions
• Proficiency with Microsoft Office Suite (Outlook, Word, Excel, PowerPoint) and CRM or case management systems
• Strong organizational skills with attention to detail and accuracy
• Ability to work independently while collaborating effectively across teams
• High School Degree or higher

Nice to Haves

• Customer Focus
• Case Management
• Problem Solving
• Collaboration
• Technology
• Professional Attributes

Benefits

• Medical
• Dental
• Vision
• 401(k)
• FSA/HSA
• Employer HSA Match
• Life & Disability Insurance
• Paid Time Off
• Volunteer Time Off
• ID Theft Protection Plan