Summary
Sky Systems, Inc. is seeking an IT Support Engineer for dispatch support on an as-needed basis. The role involves troubleshooting and resolving IT infrastructure issues at client sites, primarily during business hours, and requires the engineer to have their own laptop for remote connectivity.
Responsibilities
- Experience providing IT Infrastructure field support which includes troubleshooting hardware, software, operating system issues and problems and fixing the issues without impacting / violating the hardware warranty
- Hands on experience with ServiceNow
- Hands on experience in installing, troubleshooting and fixing desktops, printers, laptop and other computer peripherals hardware problems as well as desktop applications
- Basic knowledge of enterprise LAN and WAN setups and concepts. Ability to perform smart hand activity under instruction based activities at sites
- Ability to lift / move computer equipment weighing up to 50Lbs
- Skilled in desk side support and PC break/fix including basic administration of Windows O/S
Skills
- Experience providing IT Infrastructure field support which includes troubleshooting hardware, software, operating system issues and problems and fixing the issues without impacting / violating the hardware warranty
- Hands on experience with ServiceNow
- Hands on experience in installing, troubleshooting and fixing desktops, printers, laptop and other computer peripherals hardware problems as well as desktop applications
- Basic knowledge of enterprise LAN and WAN setups and concepts
- Ability to perform smart hand activity under instruction based activities at sites
- Ability to lift / move computer equipment weighing up to 50Lbs
- Skilled in desk side support and PC break/fix including basic administration of Windows O/S
Qualifications
Must Haves
- Experience providing IT Infrastructure field support which includes troubleshooting hardware, software, operating system issues and problems and fixing the issues without impacting / violating the hardware warranty
- Hands on experience with ServiceNow
- Hands on experience in installing, troubleshooting and fixing desktops, printers, laptop and other computer peripherals hardware problems as well as desktop applications
- Basic knowledge of enterprise LAN and WAN setups and concepts
- Ability to perform smart hand activity under instruction based activities at sites
- Ability to lift / move computer equipment weighing up to 50Lbs
- Skilled in desk side support and PC break/fix including basic administration of Windows O/S