Field Customer Success Specialist

Summary

Ampacity, LLC, a Quanta Services company, delivers structural and electrical solutions for clean energy transition projects. The Field Customer Success Specialist provides onsite customer support at solar construction sites, verifies shipments and inventory, resolves discrepancies, manages RMAs, and builds long-term customer relationships while traveling up to approximately 80% of the time.

Responsibilities

• Provide onsite support for customers as they receive electrical goods (eBOS) and material shipments
• Execute physical counts and inventory verification against purchase orders and packing lists
• Identify shortages, damages, or missing items and drive fast, accurate resolution
• Manage and track RMAs (Return Merchandise Authorizations) from initiation through closure
• Serve as the customer's trusted point of contact on-site — answering questions, flagging issues early, and keeping projects moving
• Partner with internal project management, logistics, and sales teams to resolve discrepancies quickly
• Document site visits, counts, and resolutions with clear, consistent reporting
• Build long-term relationships that make Ampacity the easy, obvious choice for repeat business
• Travel to customer and project sites as needed, up to approximately 80% of the time
• This role will evolve over time with the needs of the business

Skills

• * Experience in logistics, warehousing, materials management, construction, or field services (electrical/solar industry experience a strong plus)
• * Comfort working independently on job sites and managing your own schedule and travel
• * Sharp attention to detail - comfortable with physical counts, documentation, and reconciliation
• * Strong communication skills; able to build rapport quickly with customers and internal teams
• * A proactive, ownership mindset - you spot problems before they become customer issues
• * Willingness and ability to travel up to 80%, including some overnight and multi-day trips
• * Valid driver's license; comfort working outdoors and on active construction/job sites
• * Familiarity with basic inventory or ERP systems is a plus

Qualifications

Must Haves

• * Experience in logistics, warehousing, materials management, construction, or field services (electrical/solar industry experience a strong plus)
• * Comfort working independently on job sites and managing your own schedule and travel
• * Sharp attention to detail - comfortable with physical counts, documentation, and reconciliation
• * Strong communication skills; able to build rapport quickly with customers and internal teams
• * A proactive, ownership mindset - you spot problems before they become customer issues
• * Willingness and ability to travel up to 80%, including some overnight and multi-day trips
• * Valid driver's license; comfort working outdoors and on active construction/job sites

Nice to Haves

• * Familiarity with basic inventory or ERP systems is a plus

Benefits

• Competitive pay and 401k — because your work should be rewarded fairly
• Time off you'll actually use: vacation, sick days, holidays, parental, and bereavement leave
• Full medical, dental, and vision coverage, plus extra support when you need it
• Wellness resources to help you show up as your best self, at work and at home
• Real room to grow — we promote from within and invest in your development