Enterprise Implementation Specialist

Summary

Slang AI is redefining customer engagement through conversational AI for the restaurant industry, providing voice AI solutions for customer experiences. The Enterprise Implementation Specialist will onboard customers, guide setup and integrations, accelerate time to value, and support adoption while collaborating with Sales, Product, Support, and Customer Success.

Responsibilities

• Be a Great Host: Deliver a welcoming, clear onboarding experience that builds trust and sets the tone for the customer relationship
• Time to Value: Launch customers quickly, typically within their first two weeks, ensuring they feel confident and supported
• Onboarding Execution: Guide setup, configuration, and integrations with urgency, removing friction and maintaining momentum
• Adoption & Guidance: Stay engaged post launch to drive strong usage, adoption, and practical best practices
• Customer Communication: Maintain proactive, warm, and clear communication throughout onboarding and early lifecycle
• Cross Functional Partnership: Collaborate with Sales, Product, Support, and Customer Success to resolve issues and ensure a smooth experience

Skills

• 1–2 years in customer onboarding, implementation, customer success, hospitality, or another customer facing role
• Hospitality mindset, customer first attitude, strong organization, urgency, empathy, ownership, and ability to manage multiple customers
• Comfortable in a fast paced environment and able to adjust as customer needs evolve
• Open to feedback, eager to learn, and motivated to improve
• Clear, warm, and professional written and verbal communication with strong listening skills
• This role is remote and may require occasional travel for company offsites
• Experience in SaaS, restaurants, hospitality, or customer support is a plus

Qualifications

Must Haves

• 1–2 years in customer onboarding, implementation, customer success, hospitality, or another customer facing role
• Hospitality mindset, customer first attitude, strong organization, urgency, empathy, ownership, and ability to manage multiple customers
• Comfortable in a fast paced environment and able to adjust as customer needs evolve
• Open to feedback, eager to learn, and motivated to improve
• Clear, warm, and professional written and verbal communication with strong listening skills
• This role is remote and may require occasional travel for company offsites

Nice to Haves

• Experience in SaaS, restaurants, hospitality, or customer support is a plus

Benefits

• Remote work
• Equity: Included in offer package