Support Engineer

Summary

Snapsheet is a technology company focused on claims management solutions. They are seeking a Support Engineer to provide internal support, maintain systems, and drive efficiency through automation.

Responsibilities

• Be the primary point of contact for our internal users
• Handle internal support tickets learning about our teams and tech stack so you can triage and escalate tickets to the appropriate team when necessary
• Vendor software application installation and troubleshooting
• Local and remote helpdesk support, resolving problems to the end user’s satisfaction
• Monitoring and responding quickly and effectively to requests
• Documenting internal procedures
• Desktop equipment ordering, imaging, application onboarding, shipping, and physical setup for new hires
• Be a part of an on-call rotation

Skills

• B.S. in Computer Science, Information Technology, Computer Engineering, or related STEM degree or equivalent experience
• Strong analytical aptitude for problem-solving skills
• Ability to work independently, manage time, and organize and complete work based on priority
• Interested in learning from other professionals and growing their skills
• Excellent written and oral communication skills
• Willingness to learn and adapt
• Previous technical experience or internships are a plus
• Experience using Jira Service Desk, Google Workspaces administration, and Microsoft Entra administration
• Experience with Bash, PHP, Python, Ruby, and/or Powershell is a plus
• Overarching key ability to be able to understand not just the underlying components, but how they fit together to create the system as a whole
• Operational background is a plus
• Strong time management skills and can effectively prioritize
• Proven examples of your ability to project confidence and helpfulness to your team and colleagues

Qualifications

Must Haves

• B.S. in Computer Science, Information Technology, Computer Engineering, or related STEM degree or equivalent experience
• Strong analytical aptitude for problem-solving skills
• Ability to work independently, manage time, and organize and complete work based on priority
• Interested in learning from other professionals and growing their skills
• Excellent written and oral communication skills
• Willingness to learn and adapt

Nice to Haves

• Previous technical experience or internships are a plus
• Experience using Jira Service Desk, Google Workspaces administration, and Microsoft Entra administration
• Experience with Bash, PHP, Python, Ruby, and/or Powershell is a plus
• Overarching key ability to be able to understand not just the underlying components, but how they fit together to create the system as a whole
• Operational background is a plus
• Strong time management skills and can effectively prioritize
• Proven examples of your ability to project confidence and helpfulness to your team and colleagues

Benefits

• Choose from 2 robust medical plans through Blue Cross Blue Shield—plus, we contribute to your HSA when you enroll in our high-deductible health plan.
• Offer two dental plans and one vision plan to keep you and your family healthy.
• Peace of mind with company-paid Short Term Disability, Long Term Disability, and Life Insurance.
• Additional protection through voluntary benefits like Accident Insurance, Hospital Indemnity, Critical Illness, and Legal Assistance.
• 401(k) with a 4% company match—because your future is worth investing in.
• Employee Assistance Program (EAP) with 6 sessions per life incident to support your mental well-being.
• Flexible PTO and 7.5 company-observed holidays to recharge on your terms.
• In-person connection points throughout the year including our annual Summit and Roadshows.
• Snapsheet SWAG and surprise mailers to keep the spirit alive.
• Endless opportunity to shape your path—career growth, learning, and real impact are all within reach.
• Health and wellness campaigns that evolve with you year over year.