Software International
Posted 59 days agoVerified live 2d ago
AWS Connect Engineer
Brief overview
Remote
$75–$95/hrStated range
Amazon ConnectAmazon DynamoDBAWS CloudWatchAWS LambdaAmazon S3Amazon LexAWS GlueAWS IAMGenesys Contact Center
About the company
Software Internationalsoftwareint.com
Software International is a recruitment firm that offers employee recruitment services for the software industry.
Job description
Summary
Software International (SI) supplies technical talent to Fortune 100/500/1000 companies in Canada/US. They are seeking an AWS Connect Engineer to design and configure Amazon Connect solutions, monitor and troubleshoot implementations, and collaborate with cross-functional teams to ensure seamless integration of services.
Responsibilities
- Design and configure Amazon Connect solutions to meet business requirements. Including onni-channel contact flows, routing and queues, prompts, user management etc
- Contact Centre Configuration in Amazon Dynamo DB
- Monitor and troubleshoot the solution using tools such as AWS Cloudwatch
- Collaborate with cross-functional teams to ensure seamless integration of Amazon Connect through the development and maintenance of AWS Lambda
- Conduct thorough testing and troubleshooting to optimize the performance of Amazon Connect solutions
- Stay up-to-date with the latest Amazon Connect features and functionalities to continuously improve solutions
- Provide technical support and guidance to contact centre operations teams and end users
- Additional experience with Amazon S3, Amazon LEX, AWS Glue, AWS IAM services would be a benefit
- Prior Contact Center Experience with Genesys development is highly desired
Skills
- Design and configure Amazon Connect solutions to meet business requirements. Including omni-channel contact flows, routing and queues, prompts, user management etc
- Contact Centre Configuration in Amazon Dynamo DB
- Monitor and troubleshoot the solution using tools such as AWS Cloudwatch
- Collaborate with cross-functional teams to ensure seamless integration of Amazon Connect through the development and maintenance of AWS Lambda
- Conduct thorough testing and troubleshooting to optimize the performance of Amazon Connect solutions
- Stay up-to-date with the latest Amazon Connect features and functionalities to continuously improve solutions
- Provide technical support and guidance to contact centre operations teams and end users
- Additional experience with Amazon S3, Amazon LEX, AWS Glue, AWS IAM services would be a benefit
- Prior Contact Center Experience with Genesys development is highly desired
Qualifications
Must Haves
- Design and configure Amazon Connect solutions to meet business requirements. Including omni-channel contact flows, routing and queues, prompts, user management etc
- Contact Centre Configuration in Amazon Dynamo DB
- Monitor and troubleshoot the solution using tools such as AWS Cloudwatch
- Collaborate with cross-functional teams to ensure seamless integration of Amazon Connect through the development and maintenance of AWS Lambda
- Conduct thorough testing and troubleshooting to optimize the performance of Amazon Connect solutions
- Stay up-to-date with the latest Amazon Connect features and functionalities to continuously improve solutions
- Provide technical support and guidance to contact centre operations teams and end users
Nice to Haves
- Additional experience with Amazon S3, Amazon LEX, AWS Glue, AWS IAM services would be a benefit
- Prior Contact Center Experience with Genesys development is highly desired
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