Epic Applications Analyst (1-4): Digital Patient Experience (MyChart /Cheers)

Summary

SolutionHealth is an integrated health system focused on providing high-value primary and specialty care. They are seeking an Epic Application Analyst to implement, develop, and maintain the Epic system and associated third-party systems, providing support and ensuring compliance with software lifecycle standards.

Responsibilities

• System Build and Configuration: Independently research and configure systems to improve processes, add efficiencies, and promote patient safety
• Heuristic Design: Promotes the effective use and benefits of healthcare systems. Leverages applicable clinical/business knowledge, expertise, and licensure to inform workflow, system design, and to support end users. Demonstrates a solid understanding of heuristics in software design and incorporates questions and design elements in daily work
• Adapt and Innovate: Embrace change positively, seek process improvements, and demonstrate innovative thinking
• Ensure Accountability: Take responsibility for actions, correct mistakes, and adhere to service excellence standards. Demonstrates a commitment to service excellence, following IS Standards of Behaviors, governance, and performance management processes
• Collaborate and Communicate: Build partnerships with stakeholders, end users, and colleagues, ensuring effective communication and support
• Information Technology: Demonstrates general knowledge of systems development life cycle by applying appropriate methods to develop, test, deploy and evaluate ongoing maintenance needs
• Project Management: Manage projects effectively, understand system development life cycles, and follow project management principles
• Documentation and Testing: Create and maintain thorough documentation, develop test scripts, and ensure builds meet departmental standards and end user approval

Skills

• 4-year Bachelor's Degree or combination of relevant education & experience may be considered in lieu of Bachelor's Degree
• Training in, or demonstrated aptitude in analytical abilities required as appropriate for role area
• All analyst levels require prior Epic experience (end user or analyst)
• Epic Application Analysts 2-4 require current Epic training status (certification, accreditation, and/or proficiency) in primary application required, with a combination of current Epic training statuses in additional area(s) in application maintenance and development required in upper levels
• If Epic training is required, results must meet department expected outcomes regarding completion time frame, overall scoring, and other aspects of training status completion
• Can work under pressure with competing priorities and rapidly changing situations
• Must be able to complete work through continuous use of a computer to perform job responsibilities
• Must be able to communicate frequently and effectively with others verbally, in writing, and by virtual meetings (including camera)
• Experience as analyst implementing and testing vendor packaged software applications OR healthcare operational experience in area of application preferred or required depending on Analyst level
• Ideal candidates will possess strong experience as analyst with expert knowledge and experience in leading system analysis with special emphasis on system methodologies, projects management and business process reengineering related to information systems required
• Experience in a healthcare setting required
• Active vendor training status required

Qualifications

Must Haves

• 4-year Bachelor's Degree or combination of relevant education & experience may be considered in lieu of Bachelor's Degree
• Training in, or demonstrated aptitude in analytical abilities required as appropriate for role area
• All analyst levels require prior Epic experience (end user or analyst)
• Epic Application Analysts 2-4 require current Epic training status (certification, accreditation, and/or proficiency) in primary application required, with a combination of current Epic training statuses in additional area(s) in application maintenance and development required in upper levels
• If Epic training is required, results must meet department expected outcomes regarding completion time frame, overall scoring, and other aspects of training status completion
• Can work under pressure with competing priorities and rapidly changing situations
• Must be able to complete work through continuous use of a computer to perform job responsibilities
• Must be able to communicate frequently and effectively with others verbally, in writing, and by virtual meetings (including camera)

Nice to Haves

• Experience as analyst implementing and testing vendor packaged software applications OR healthcare operational experience in area of application preferred or required depending on Analyst level
• Ideal candidates will possess strong experience as analyst with expert knowledge and experience in leading system analysis with special emphasis on system methodologies, projects management and business process reengineering related to information systems required
• Experience in a healthcare setting required
• Active vendor training status required

Benefits

• Health, dental, prescription, and vision coverage for full-time & part-time employees
• Short-term disability, long-term disability, and life insurance coverage
• Competitive pay
• Tuition Reimbursement
• 403(b) Retirement Savings Plan
• And more!