SOSi
Posted 74 days agoVerified live 1d ago
Help Desk Support Engineer
Brief overview
Remote
UndergradOr in progress
$42k–$78k/yrStated range
2 H-1B approvalsDept. of Labor
1 green cardsCertified filings
JIRAGitLabIT help desk ticketing systemsRemote desktop supportIncident responseCloud-based IT applicationsCompTIA A+ certificationITIL Foundation Certification
About the company
SOSisosi.com
Provides technology and mission solutions for national security.
Visa sponsorship history
3 years sponsoring, last filed FY2026
Data powered by U.S. Department of Labor. This does not guarantee sponsorship for this specific role.2H-1B approved
100%approval rate
1PERM certified
H-1B Petition ApprovalsVisas USCIS actually granted: the strongest sign the company sponsors.
20252
LCA Certified ApplicationsAn early filing step, not a visa approval: it signals intent, not confirmed sponsorship.
20241
20262
Green Card (PERM) FilingsCertified green card filings: a long-term commitment to international hires.
20251
Top sponsored roles
Consultant
Job description
Summary
SOSi is a prominent technology and services integrator in the defense and government services industry. They are seeking a Help Desk Support Engineer to provide technical assistance and support to end users by troubleshooting software issues and resolving access problems.
Responsibilities
- Provide technical support and training for end-users of JIRA and GitLab, ensuring efficient system adoption and issue resolution
- Establish a structured workflow for tracking Service Level Agreement (SLA) adherence, integrating automated notifications and escalation procedures within JIRA
- Submit the Quarterly Ticketing & Version Control Optimization Review, assessing ticket resolution performance, workflow inefficiencies, and recommended process improvements
Skills
- Associate's degree in Information Technology, Computer Science, or a related field OR three (3) years of equivalent experience in IT support
- Demonstrated experience resolving user access issues
- Experience troubleshooting software functionality and system issues
- Experience providing technical training to users
- Experience using IT help desk ticketing systems
- Experience providing remote desktop support
- Experience supporting incident response activities
- Proficiency in troubleshooting software issues and managing user access
- Experience supporting cloud-based IT applications
- Strong customer service and documentation skills
- CompTIA A+ certification
- ITIL Foundation Certification
- Microsoft Certified: Modern Desktop Administrator Associate certification
- Experience supporting JIRA, GitLab, or similar IT management tools
Qualifications
Must Haves
- Associate's degree in Information Technology, Computer Science, or a related field OR three (3) years of equivalent experience in IT support
- Demonstrated experience resolving user access issues
- Experience troubleshooting software functionality and system issues
- Experience providing technical training to users
- Experience using IT help desk ticketing systems
- Experience providing remote desktop support
- Experience supporting incident response activities
- Proficiency in troubleshooting software issues and managing user access
- Experience supporting cloud-based IT applications
- Strong customer service and documentation skills
Nice to Haves
- CompTIA A+ certification
- ITIL Foundation Certification
- Microsoft Certified: Modern Desktop Administrator Associate certification
- Experience supporting JIRA, GitLab, or similar IT management tools
