IT Product Manager, Intelligent Automation (Contract-to-Hire)

Summary

Sound Physicians is a healthcare organization seeking an IT Product Manager to lead its intelligent automation portfolio, including AI-enabled solutions and robotic process automation. The role owns the product lifecycle, roadmap, backlog, stakeholder collaboration, vendor management, agile delivery, governance, adoption, and production support for automation products.

Responsibilities

• Establish and maintain strong relationships with product and business stakeholders
• Monitor vendor performance to ensure adherence to SLAs and contractual commitments
• Collaborate with vendors on platform enhancements, integrations, and solution designs
• Support IA governance model and adoption
• Manage the entire lifecycle of vendor products from inception to retirement
• Ensure products meet quality standards and regulatory requirements
• Coordinate product rollouts and new implementations in partnership with development and business teams
• Ensure iterative releases of technology are supported by user acceptance testing / validation
• Work closely with internal stakeholders (e.g., HR, regional/site operations, enrollment, finance, accounting, clinical, marketing, sales) to understand business problems, business processes, requirements, and feedback
• Communicate product plans, progress, and results to internal stakeholders, including executives and team members
• Accountable for the development of communication and education materials for new technology functionality within the development cycle as well as incorporating user feedback into the product roadmap
• Ensure iterative releases of technology are supported by user acceptance testing / validation
• Promote standardization and best practices products and service lines where appropriate; this includes leading user groups within Sound Physicians to facilitate best practices and share knowledge
• Have a thorough understanding of the business processes and how the product features support
• Communicate product and project plans, progress, and results to internal stakeholders, including executives and team members
• Develop and maintain a product roadmap that aligns with company strategy and customer needs
• Prioritize product features and improvements based on business value and customer impact
• Write clear requirements/detailed user stories with acceptance criteria, ensuring they are actionable and can be estimated by the vendor and/or internal Sound Physicians development teams
• Accountable for the development of communication and education materials for new technology functionality within the development cycle as well as incorporating user feedback into the product roadmap
• Stay current on industry trends while finding opportunities to apply capabilities with internal business leaders
• Conduct market and competitive analysis to identify new opportunities or risks
• Use data-driven insights to make informed platform decisions
• Use Agile methodologies to manage product development cycles
• Provide estimates and partner with project managers on timelines and resource needs
• Remove blockers and ensure the team delivers incremental value through continuous improvement
• Identify and mitigate risks associated with vendor products
• Develop contingency plans to address potential issues
• Act as the voice of the customer in product development
• Ensure vendor products deliver exceptional user experiences
• Conduct analysis to determine root cause of reported issues
• May provide Tier II Application Support to users

Skills

• Bachelor's Degree in a relevant field
• Strong background with product governance and AI
• Process- and data-driven mindset; ability to work across multiple departments on complex solutions
• Experience managing an Agile development team and leading iterative technology releases
• Experience supporting product adoption through communication, training, and iterative improvements
• Strong communication, facilitation, and leadership skills
• Ability to translate business problems into technical requirements, workflows, wireframes, and/or data models
• Strategic thinker with a track record of creative problem-solving
• Familiarity with the hospital medicine industry and Sound Physicians' mission is a plus
• Alignment with Sound's mission, vision, and core values
• Demonstrated experience in AI adoption and governance
• 4 years writing business requirements, user stories, process flows, and supporting documentation
• Experience implementing backed agentic AI functionality
• Experience in leading projects and iterative technology development

Qualifications

Must Haves

• Bachelor's Degree in a relevant field
• Strong background with product governance and AI
• Process- and data-driven mindset; ability to work across multiple departments on complex solutions
• Experience managing an Agile development team and leading iterative technology releases
• Experience supporting product adoption through communication, training, and iterative improvements
• Strong communication, facilitation, and leadership skills
• Ability to translate business problems into technical requirements, workflows, wireframes, and/or data models
• Strategic thinker with a track record of creative problem-solving
• Familiarity with the hospital medicine industry and Sound Physicians' mission is a plus
• Alignment with Sound's mission, vision, and core values

Nice to Haves

• Demonstrated experience in AI adoption and governance
• 4 years writing business requirements, user stories, process flows, and supporting documentation
• Experience implementing backed agentic AI functionality
• Experience in leading projects and iterative technology development

Benefits

• Remote work arrangement
• Full-time contract position with the potential for future conversion to a permanent position, subject to business needs and organizational approval