IT Support Technician

Summary

SpaceX is actively developing technologies to enable human life on Mars, and they are seeking an experienced IT Support Technician. This role involves providing comprehensive IT service delivery to support critical operations, including troubleshooting hardware and software issues, managing IT assets, and supporting audio/visual solutions.

Responsibilities

• Provide 1st, 2nd, and 3rd tier support to SpaceX employees
• Manage on site inventory and the total lifecycle of IT assets
• Procure, configure and deploy computer hardware and mobile cellular devices
• Troubleshoot software and hardware issues, in person and remotely
• Configure and troubleshoot desktop, label and large multifunction printers
• Network support and troubleshooting, from device connectivity to VLAN configuration
• Configure non-traditional network attached devices (production, metrology and test machines) and interface with SpaceX infrastructure
• Develop new workflows and solutions, working directly with IT engineering groups and other internal/external resources to resolve complex issues
• Support AV/VC solutions locally and globally to support in-region teams
• Support events around the SpaceX offices from an AV (audio/visual) standpoint, and occasional out-of-hours event support
• Write instructional documentation and convey highly technical ideas in terms that non-technical people can understand

Skills

• High school diploma or equivalency certificate
• 1+ years of professional experience building, deploying and troubleshooting computer systems, hardware, printers, software, and IP networks within an enterprise environment
• 1+ years of professional experience in AV (audio/visual) events support
• Experience supporting Microsoft technologies
• Must be physically fit enough to regularly lift up to 25 lbs. for duties (i.e. delivering computers, unpacking and rack-mounting equipment)
• Must have valid driver's license
• Must be willing to work all shifts, overtime, and/or weekends as needed
• Experience supporting Mac iOS and Linux environments
• Technical certifications (i.e. A+, Network+, MCSE)
• Working knowledge of audio-visual equipment
• Experience working with mission critical and sensitive systems, with a sense of urgency appropriate to the responsibilities
• Able to work independently while maintaining patience with the constant interruptions
• Due to the high visibility of this position, excellent written, verbal and phone communications skills

Qualifications

Must Haves

• High school diploma or equivalency certificate
• 1+ years of professional experience building, deploying and troubleshooting computer systems, hardware, printers, software, and IP networks within an enterprise environment
• 1+ years of professional experience in AV (audio/visual) events support
• Experience supporting Microsoft technologies
• Must be physically fit enough to regularly lift up to 25 lbs. for duties (i.e. delivering computers, unpacking and rack-mounting equipment)
• Must have valid driver's license
• Must be willing to work all shifts, overtime, and/or weekends as needed

Nice to Haves

• Experience supporting Mac iOS and Linux environments
• Technical certifications (i.e. A+, Network+, MCSE)
• Working knowledge of audio-visual equipment
• Experience working with mission critical and sensitive systems, with a sense of urgency appropriate to the responsibilities
• Able to work independently while maintaining patience with the constant interruptions
• Due to the high visibility of this position, excellent written, verbal and phone communications skills

Benefits

• Long-term incentives, in the form of company stock or long-term cash awards
• Potential discretionary bonuses
• The ability to purchase additional stock at a discount through an Employee Stock Purchase Plan
• Access to comprehensive medical, vision, and dental coverage
• Access to a 401(k) retirement plan
• Short and long-term disability insurance
• Life insurance
• Paid parental leave
• Various other discounts and perks
• 3 weeks of paid vacation
• Eligible for 10 or more paid holidays per year
• Employees accrue paid sick leave pursuant to Company policy which satisfies or exceeds the accrual, carryover, and use requirements of the law