IT Support Technician

Summary

SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. The IT Support Technician will provide comprehensive IT support to SpaceX employees, managing the lifecycle of IT assets and troubleshooting hardware and software issues.

Responsibilities

• Provide 1st and 2nd, and 3rd tier support to SpaceX employees
• Manage on site inventory and the total lifecycle of IT assets
• Procure, configure and deploy computer hardware and mobile cellular devices
• Troubleshoot software and hardware issues, in person and remotely
• Configure and troubleshoot desktop, label and large multifunction printers
• Network support and troubleshooting. From device connectivity to VLAN configuration
• Configure non-traditional network attached devices (production, metrology and test machines) and interface with SpaceX infrastructure
• Develop new workflows and solutions, working directly with IT engineering groups and other internal/external resources to resolve complex issues
• Write instructional documentation and convey highly technical ideas in terms that non-technical people can understand

Skills

• High school diploma or equivalency certificate
• 1+ years of professional experience building, deploying and troubleshooting computer systems, hardware, printers, software, and IP networks within an enterprise environment
• Experience supporting Microsoft technologies
• Must be physically fit enough to regularly lift up to 25 lbs. for duties (i.e. delivering computers, unpacking and rack-mounting equipment)
• Must have valid driver's license
• Must be willing to work all shifts, overtime, and/or weekends as needed
• Provide 1st and 2nd, and 3rd tier support to SpaceX employees
• Manage on site inventory and the total lifecycle of IT assets
• Procure, configure and deploy computer hardware and mobile cellular devices
• Troubleshoot software and hardware issues, in person and remotely
• Configure and troubleshoot desktop, label and large multifunction printers
• Network support and troubleshooting. From device connectivity to VLAN configuration
• Configure non-traditional network attached devices (production, metrology and test machines) and interface with SpaceX infrastructure
• Develop new workflows and solutions, working directly with IT engineering groups and other internal/external resources to resolve complex issues
• Write instructional documentation and convey highly technical ideas in terms that non-technical people can understand
• Excellent customer service/interaction skills and superior organizational skills
• Flexible and flourish in a fast paced and challenging environment
• Self-starter with excellent motivation, leadership, and ingenuity
• Experience supporting Mac iOS and Linux environments
• Technical certifications (i.e. A+, Network+, MCSE)
• Working knowledge of audio-visual equipment
• Comfortable working with mission critical and sensitive systems, with a sense of urgency appropriate to the responsibilities
• Able to work independently while maintaining patience with the constant interruptions
• Excellent written, verbal and phone communications skills

Qualifications

Must Haves

• High school diploma or equivalency certificate
• 1+ years of professional experience building, deploying and troubleshooting computer systems, hardware, printers, software, and IP networks within an enterprise environment
• Experience supporting Microsoft technologies
• Must be physically fit enough to regularly lift up to 25 lbs. for duties (i.e. delivering computers, unpacking and rack-mounting equipment)
• Must have valid driver's license
• Must be willing to work all shifts, overtime, and/or weekends as needed
• Provide 1st and 2nd, and 3rd tier support to SpaceX employees
• Manage on site inventory and the total lifecycle of IT assets
• Procure, configure and deploy computer hardware and mobile cellular devices
• Troubleshoot software and hardware issues, in person and remotely
• Configure and troubleshoot desktop, label and large multifunction printers
• Network support and troubleshooting. From device connectivity to VLAN configuration
• Configure non-traditional network attached devices (production, metrology and test machines) and interface with SpaceX infrastructure
• Develop new workflows and solutions, working directly with IT engineering groups and other internal/external resources to resolve complex issues
• Write instructional documentation and convey highly technical ideas in terms that non-technical people can understand
• Excellent customer service/interaction skills and superior organizational skills
• Flexible and flourish in a fast paced and challenging environment
• Self-starter with excellent motivation, leadership, and ingenuity

Nice to Haves

• Experience supporting Mac iOS and Linux environments
• Technical certifications (i.e. A+, Network+, MCSE)
• Working knowledge of audio-visual equipment
• Comfortable working with mission critical and sensitive systems, with a sense of urgency appropriate to the responsibilities
• Able to work independently while maintaining patience with the constant interruptions
• Excellent written, verbal and phone communications skills

Benefits

• Long-term incentives, in the form of company stock, stock options, or long-term cash awards
• Potential discretionary bonuses
• Ability to purchase additional stock at a discount through an Employee Stock Purchase Plan
• Comprehensive medical, vision, and dental coverage
• Access to a 401(k) retirement plan
• Short and long-term disability insurance
• Life insurance
• Paid parental leave
• Various other discounts and perks
• 3 weeks of paid vacation
• 10 or more paid holidays per year