Mid-Market Account Executive, Americas

Summary

Customer.io provides a platform that enables companies to send automated, behaviorally relevant email, push, in-app, and SMS communications. The Mid-Market Account Executive will drive new customer acquisition through full-cycle B2B SaaS sales, including prospecting, discovery, product demonstrations, closing, pipeline management, and cross-functional collaboration.

Responsibilities

• Pipeline Development and Management: Build and manage a pipeline through self-sourced leads and SDR-supported leads to drive new customer acquisition
• Full-Cycle Sales Execution: Lead the entire sales process from prospecting and discovery through demo and closing, focusing on new business acquisition within targeted accounts
• Customer Needs Analysis and Solution Alignment: Conduct discovery calls to understand customer business challenges and goals. Position Customer.io's solutions to meet these needs effectively
• Collaboration and Cross-Functional Feedback: Work closely with the SDR team for lead quality feedback and collaborate with Customer Success and Technical Support for a smooth hand-off post-sale
• Performance Tracking and Reporting: Own and report on individual sales metrics, including pipeline status and progress towards targets, to support informed decision-making
• Engage in high-volume prospecting, cold and warm outreach
• Manage the full sales cycle for deals typically under $50,000 ACV
• Drive growth within mid-sized clients, nurturing relationships and uncovering business needs

Skills

• 2+ years of experience in full-cycle B2B SaaS or MarTech sales, handling mid-market accounts
• We are currently hiring for positions based in the UK, Ireland, and the Americas (Canada and the USA). Candidates must be located in one of these regions to be considered for the role
• Proven success in new customer acquisition and closing deals within the B2B SaaS space, preferably MarTech
• Familiarity with MEDDPICC or a similar framework that supports consultative selling and discovery to close
• Excellent written and verbal communication skills, with a professional and engaging presence to build rapport with new prospects
• Strong ability to identify customer business needs and position relevant solutions effectively to drive acquisition
• Primarily handles mid-market accounts with shorter sales cycles and lower ACV deals
• Works closely with our SDR team for lead generation, with a balance between inbound and self-sourced opportunities
• Engage in high-volume prospecting, cold and warm outreach
• Manage the full sales cycle for deals typically under $50,000 ACV
• Drive growth within mid-sized clients, nurturing relationships and uncovering business needs

Qualifications

Must Haves

• 2+ years of experience in full-cycle B2B SaaS or MarTech sales, handling mid-market accounts
• We are currently hiring for positions based in the UK, Ireland, and the Americas (Canada and the USA). Candidates must be located in one of these regions to be considered for the role
• Proven success in new customer acquisition and closing deals within the B2B SaaS space, preferably MarTech
• Familiarity with MEDDPICC or a similar framework that supports consultative selling and discovery to close
• Excellent written and verbal communication skills, with a professional and engaging presence to build rapport with new prospects
• Strong ability to identify customer business needs and position relevant solutions effectively to drive acquisition
• Primarily handles mid-market accounts with shorter sales cycles and lower ACV deals
• Works closely with our SDR team for lead generation, with a balance between inbound and self-sourced opportunities
• Engage in high-volume prospecting, cold and warm outreach
• Manage the full sales cycle for deals typically under $50,000 ACV
• Drive growth within mid-sized clients, nurturing relationships and uncovering business needs

Benefits

• 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family
• 16 weeks paid parental leave
• Unlimited PTO
• Stipends for remote work and wellness
• A professional development budget