Technical Support Engineer (Dublin, CA or East Coast)

Summary

SavvyMoney is a fintech company providing integrated credit score and personal finance solutions to banks and credit unions. The Technical Support Engineer will own partner-reported production issues, diagnose technical problems across integrations, drive resolutions, and collaborate with Engineering, Product, and Customer Success while keeping partners informed.

Responsibilities

• Own partner-reported production issues end to end: triage, diagnose root cause, resolve or escalate, and communicate status until the issue is closed
• Investigate across the stack - application logs, API traffic, database queries, and partner-side integrations spanning lending and deposit workflows
• Keep partners informed with clear, timely written updates, and meet defined response and resolution targets
• Monitor live integrations to catch problems before partners report them, and tune alerts and dashboards to reduce noise
• Partner with Engineering and Product on issues requiring code or product changes: write reproducible bug reports and follow them to resolution
• Turn recurring issues into permanent fixes - runbooks, knowledge base articles, automation, or monitoring improvements and surface underlying product gaps

Skills

• To be considered for this position, candidates must be legally authorized to work in the United States on a full-time basis without the need for employer sponsorship now or in the future
• 3+ years in technical support, application support, or production support for a SaaS or platform product
• Hands-on troubleshooting of REST APIs and JSON
• Proficiency with SQL for data investigation
• Experience with log analysis and monitoring or observability tooling
• Excellent knowledge of consumer lending and deposit banking with fluency to translate a partner's business-language description into a technical root cause
• Strong verbal and written communication
• Comfort handling regulated consumer financial data and following established procedures for access, escalation, and documentation
• Sound judgment about priorities when several issues are open at once
• Experience supporting integrations with digital banking platforms or core processors
• Familiarity with AWS or a comparable cloud platform
• Troubleshooting experience with SAML SSO and TLS/SSL certificates
• Testing and troubleshooting web and mobile applications
• Experience with Jira Service Management or a similar ticketing platform
• Scripting (Python or similar) for support automation
• Bachelor's degree in Computer Science or a related technical field

Qualifications

Must Haves

• To be considered for this position, candidates must be legally authorized to work in the United States on a full-time basis without the need for employer sponsorship now or in the future
• 3+ years in technical support, application support, or production support for a SaaS or platform product
• Hands-on troubleshooting of REST APIs and JSON
• Proficiency with SQL for data investigation
• Experience with log analysis and monitoring or observability tooling
• Excellent knowledge of consumer lending and deposit banking with fluency to translate a partner's business-language description into a technical root cause
• Strong verbal and written communication
• Comfort handling regulated consumer financial data and following established procedures for access, escalation, and documentation
• Sound judgment about priorities when several issues are open at once

Nice to Haves

• Experience supporting integrations with digital banking platforms or core processors
• Familiarity with AWS or a comparable cloud platform
• Troubleshooting experience with SAML SSO and TLS/SSL certificates
• Testing and troubleshooting web and mobile applications
• Experience with Jira Service Management or a similar ticketing platform
• Scripting (Python or similar) for support automation
• Bachelor's degree in Computer Science or a related technical field

Benefits

• Equity Compensation Package
• Flexible Time Off (FTO) - take time off as needed to rest and recharge.
• Medical, Dental, Vision – 100% premium paid for employee
• Disability/Life Insurance
• Opportunity for learning and career growth with a top Bay Area technology company
• Reimbursement for remote work setup
• Monthly stipend for phone and internet
• Team building events, culture activities, all hands events
• Paid time off to volunteer and serve the community
• Half day Fridays
• 401k matching contribution
• Beautiful California East Bay offices in Dublin, CA
• Hybrid work environment, allowing for a balance of weekly in-office collaboration and remote work flexibility
• 100% remote work for highly qualified candidates on the East Coast