Solutions Engineer

Summary

SPINS is a data and analytics company serving the retail and Health & Wellness industry. The Solutions Engineer partners with customers to implement and leverage SPINS data and solutions, manage technical onboarding and issue resolution, analyze data, and improve internal tools and workflows.

Responsibilities

• Partner with customer account teams to support Retail, CPG, and partner accounts
• Independently manage all technical aspects of client implementation, onboarding, and issue resolution
• Assist customers in maximizing the value of our data and services
• Perform data analysis, reporting, and troubleshooting to address business needs
• Develop and improve internal tools, workflows, and processes
• Assess and triage issues within our applications and data feed

Skills

• Advanced SQL skills, including query creation and optimization, joins, aggregations, and troubleshooting data issues
• Ability to communicate clearly and effectively with customers about their business questions and expectations
• Experienced in analyzing complex data sets and presenting findings to clients
• Understanding of the CPG and Retail landscape and a deep desire to deliver insights to our customers
• Results-focused, and able to effectively manage multiple CPG and Retailer relationships with complex, time-sensitive projects
• Desire to learn new technologies and continuously refine and improve existing processes
• Equivalent combination of education, training, and relevant work experience will be considered
• 3-5+ years of experience in a technical, client-facing, data analytics, solutions engineering, business intelligence, consulting, or customer success role
• Proven success as a self-driven contributor in a fast-moving and highly collaborative environment
• Applicants must be authorized to work for any US employer
• We are unable to sponsor or take over sponsorship of an employment Visa at this time
• Experience with Tableau, Snowflake or other Business Intelligence (BI) tools is a plus
• Bachelor's degree in Computer Science, Information Systems, Engineering, Data Analytics, Business Analytics, Mathematics, Statistics, or a related field preferred
• Experience working in a remote or hybrid setting is preferred

Qualifications

Must Haves

• Advanced SQL skills, including query creation and optimization, joins, aggregations, and troubleshooting data issues
• Ability to communicate clearly and effectively with customers about their business questions and expectations
• Experienced in analyzing complex data sets and presenting findings to clients
• Understanding of the CPG and Retail landscape and a deep desire to deliver insights to our customers
• Results-focused, and able to effectively manage multiple CPG and Retailer relationships with complex, time-sensitive projects
• Desire to learn new technologies and continuously refine and improve existing processes
• Equivalent combination of education, training, and relevant work experience will be considered
• 3-5+ years of experience in a technical, client-facing, data analytics, solutions engineering, business intelligence, consulting, or customer success role
• Proven success as a self-driven contributor in a fast-moving and highly collaborative environment
• Applicants must be authorized to work for any US employer
• We are unable to sponsor or take over sponsorship of an employment Visa at this time

Nice to Haves

• Experience with Tableau, Snowflake or other Business Intelligence (BI) tools is a plus
• Bachelor's degree in Computer Science, Information Systems, Engineering, Data Analytics, Business Analytics, Mathematics, Statistics, or a related field preferred
• Experience working in a remote or hybrid setting is preferred

Benefits

• Hybrid work options for work/life balance
• Each employee is allotted paid time to use to volunteer with an organization of their choice
• Charitable donations are matched
• Semi-annual company-wide employee survey used to shape company programs, perks, and culture