Product Manager - Servicing

Summary

Splash Financial is a fintech company focused on simplifying lending and helping borrowers manage debt. The Product Manager will own the borrower servicing experience, leading discovery and delivery of customer-facing features, improving operational processes, and supporting partner onboarding and servicing platform enhancements.

Responsibilities

• Own the discovery and delivery of borrower-facing servicing features, with a focus on intuitive experiences that make it easy for borrowers to manage, repay, and stay on track with their loans
• Partner with lender implementation teams to translate partner servicing requirements into product requirements and support go-live delivery across credit union and bank partners
• Help maintain and evolve our servicing platform configuration, including loan settings, borrower communications, and platform-level changes
• Drive initiatives that reduce delinquency and improve payment behavior, including self-service improvements, payment plan optimization, and enrollment experiences
• Use AI tools to accelerate your own workflow, including drafting documents, synthesizing research, analyzing data, and automating repetitive tasks
• Develop working knowledge of loan sales, collections, and disbursements workflows, with growing ownership over time

Skills

• 2-5 years of product management experience in a fast-paced environment where you had real ownership and accountability for outcomes
• Demonstrated product craft: you can identify and frame problems clearly, translate them into executable requirements, and drive delivery within an agile PDLC
• A good eye for UX: you can articulate what makes an experience intuitive or broken and partner effectively with design
• Comfort using data to inform decisions and measure outcomes: you know how to ask the right questions, where to find the answers, and how to act on what you learn
• Clear, structured communication: you can translate between technical and non-technical audiences and keep stakeholders informed proactively
• Experience working with third-party platforms or vendors to ship product changes
• Proficiency with AI-powered productivity tools (e.g., Claude, ChatGPT, Copilot, Cursor) to accelerate research, analysis, and documentation
• Experience in fintech, consumer lending, or a regulated environment
• Familiarity with loan servicing, payments, collections, or capital markets
• Experience working with bank, credit union, or platform partners to deliver product changes
• Experience running A/B tests or product experiments to improve conversion, engagement, or user behavior
• Familiarity with data and BI tools and product analytics tools; SQL proficiency is a plus

Qualifications

Must Haves

• 2-5 years of product management experience in a fast-paced environment where you had real ownership and accountability for outcomes
• Demonstrated product craft: you can identify and frame problems clearly, translate them into executable requirements, and drive delivery within an agile PDLC
• A good eye for UX: you can articulate what makes an experience intuitive or broken and partner effectively with design
• Comfort using data to inform decisions and measure outcomes: you know how to ask the right questions, where to find the answers, and how to act on what you learn
• Clear, structured communication: you can translate between technical and non-technical audiences and keep stakeholders informed proactively
• Experience working with third-party platforms or vendors to ship product changes
• Proficiency with AI-powered productivity tools (e.g., Claude, ChatGPT, Copilot, Cursor) to accelerate research, analysis, and documentation

Nice to Haves

• Experience in fintech, consumer lending, or a regulated environment
• Familiarity with loan servicing, payments, collections, or capital markets
• Experience working with bank, credit union, or platform partners to deliver product changes
• Experience running A/B tests or product experiments to improve conversion, engagement, or user behavior
• Familiarity with data and BI tools and product analytics tools; SQL proficiency is a plus

Benefits

• This role may also be eligible for a bonus component tied to individual and company performance.
• Fully remote work freedom (for most roles)
• Flexible PTO + 9 company holidays
• Equity: Share in our start-up success
• Comprehensive and affordable insurance benefits
• Paid parental leave for both caregivers
• Essential modern equipment to get the job done
• Fully paid Claude subscription to supercharge your work
• 401(k) for your future savings
• Quarterly meet-ups: In person & virtual fun
• Awesome Splash swag to flaunt your team spirit