Automation Solutions Analyst

Summary

SquareTrade is the fastest growing company of its kind, revolutionizing a $30b industry with service innovation and customer satisfaction. They are seeking an Automation Solutions Analyst to join their Strategy & Operations team, focusing on scaling AI-enabled business process automation and managing complex workstreams to improve efficiency and accuracy.

Responsibilities

• Help scale AI-enabled business process automation across Allstate Protection Plans
• Independently manage complex workstreams end-to-end (from process discovery and solution design through testing, deployment support, and iteration)
• Contribute to scalable automation solutions that improve efficiency, accuracy, and control
• Translate operational needs into practical automation solutions
• Drive measurable impact through cycle-time reduction, cost savings, improved accuracy, and stronger operational controls

Skills

• Bachelor's degree in Business, Economics, Operations, Engineering, Computer Science, Information Systems, or a related field
• 3 to 5 years of experience in strategy, operations, consulting, analytics, process improvement, automation, or technology-enabled transformation roles
• Experience with AI workflow platforms, agentic AI tools, or intelligent automation frameworks
• Demonstrated experience designing, deploying, supporting, or improving workflow automation solutions, ideally including AI-enabled or agentic workflows
• Proven ability to manage complex workstreams and deliver results across multiple stakeholders and systems
• Advanced proficiency in Microsoft Excel (data analysis, modeling, large dataset manipulation)
• Strong working knowledge of SQL for querying, transforming, and validating operational datasets
• Experience with Python or similar scripting languages for automation, data processing, or workflow validation
• Working knowledge of APIs, JSON, system integrations, and workflow orchestration concepts such as decision logic, exception handling, retries, and human-in-the-loop design
• Experience with low-code or automation platforms such as Power Automate or similar tools for building and deploying workflows; experience configuring AI workflow platforms is a strong plus
• Familiarity with process mapping and process improvement methodologies
• Ability to translate business requirements into technical specifications and scalable solutions
• Strong written and verbal communication skills, with the ability to synthesize complex concepts for business audiences
• Exposure to data visualization tools (e.g., Power BI, Tableau) to support analysis and stakeholder communication
• Experience working in operations, claims, or service environments

Qualifications

Must Haves

• Bachelor's degree in Business, Economics, Operations, Engineering, Computer Science, Information Systems, or a related field
• 3 to 5 years of experience in strategy, operations, consulting, analytics, process improvement, automation, or technology-enabled transformation roles
• Experience with AI workflow platforms, agentic AI tools, or intelligent automation frameworks
• Demonstrated experience designing, deploying, supporting, or improving workflow automation solutions, ideally including AI-enabled or agentic workflows
• Proven ability to manage complex workstreams and deliver results across multiple stakeholders and systems
• Advanced proficiency in Microsoft Excel (data analysis, modeling, large dataset manipulation)
• Strong working knowledge of SQL for querying, transforming, and validating operational datasets
• Experience with Python or similar scripting languages for automation, data processing, or workflow validation
• Working knowledge of APIs, JSON, system integrations, and workflow orchestration concepts such as decision logic, exception handling, retries, and human-in-the-loop design
• Experience with low-code or automation platforms such as Power Automate or similar tools for building and deploying workflows; experience configuring AI workflow platforms is a strong plus
• Familiarity with process mapping and process improvement methodologies
• Ability to translate business requirements into technical specifications and scalable solutions
• Strong written and verbal communication skills, with the ability to synthesize complex concepts for business audiences

Nice to Haves

• Exposure to data visualization tools (e.g., Power BI, Tableau) to support analysis and stakeholder communication
• Experience working in operations, claims, or service environments

Benefits

• Medical, dental and vision coverage with network optionality and the ability to contribute to a savings account (HSA or FSA)
• Up to 4% company match into 401(k) and contributions into your company-sponsored pension
• $75/month budget to help prioritize your physical wellbeing
• $80/month stipend to subsidize connectivity costs
• Mental health resources including free 1:1 therapy, coaching sessions and digital resources
• Supportive leave policies
• Flexible Time Off Policy in addition to 9 Company Holidays
• Tuition reimbursement up to $5,250 per year to further your personal educational advancement desires
• Hybrid work arrangements with regular investment in gatherings/offsites to spend time together as team
• Various corporate perks and discounts