Technical Support Engineer

Summary

Solovis is a leading portfolio management and analytics platform helping institutional investors navigate today’s complex global markets with clarity and confidence. The Technical Support Engineer provides in depth technical support for the customer base and is responsible for troubleshooting, documenting, and resolving complex technical issues.

Responsibilities

• Efficiently resolve a growing number of complex customer-reported cases, enhancing customer satisfaction
• Achieve and maintain a CSAT rating of at least 90% with a 10% response rate for all team-handled cases
• Produce and update knowledgebase articles regularly to aid customers and promote self-service solutions
• Consistently meet customer communication targets 95% of the time, ensuring timely updates

Skills

• Experience in technical aptitude
• Experience in conflict resolution

Qualifications

Must Haves

• Experience in technical aptitude
• Experience in conflict resolution