Applications Engineer

Summary

Hexagon Manufacturing Intelligence provides measurement and manufacturing technologies that help customers improve productivity, quality, and operational performance. The Applications Engineer I supports customers and resellers through technical support, software application assistance, training, implementation activities, and issue resolution for supported manufacturing software and applications.

Responsibilities

• Provide first-level technical and application support to customers and resellers, escalating complex or critical issues when additional expertise is required
• Assist with online customer training and application guidance for supported software products and workflows
• Support software application implementation and integration activities using established procedures and guidance from experienced Applications Engineers
• Assist with post processor modifications, custom reports, UCS, catalogs, and libraries as directed and within established processes
• Participate in customer introduction and follow-up activities to understand needs, provide updates, and help ensure issues are addressed
• Document customer interactions, troubleshooting steps, resolutions, and follow-up actions accurately and consistently
• Gather and communicate customer feedback to help improve products, services, documentation, and support processes
• Analyze application or technical issues using established troubleshooting methods, available documentation, and internal resources
• Escalate serious complaints, critical technical issues, or problems outside established procedures to the Applications Engineering Manager or appropriate technical resource
• Maintain a polite, helpful, courteous, and professional approach in all customer and internal interactions
• Build technical knowledge through formal training, independent research, mentoring, and other learning opportunities
• Collaborate with sales, service, applications engineering, and other internal teams to support customer outcomes

Skills

• Bachelor's degree in Engineering, Computer Science, Manufacturing, a related technical field, or equivalent combination of education and experience
• Fluent written and verbal communication skills in both English and Spanish
• Ability to learn and apply professional concepts, software applications, and established technical procedures
• Strong customer service skills and the ability to communicate technical information clearly to customers with different levels of technical knowledge
• Strong analytical, reasoning, troubleshooting, and problem-solving skills
• Ability to organize and prioritize multiple customer requests and assigned work while maintaining accuracy and follow-through
• Proficiency with Microsoft Office and the ability to learn new software tools and systems
• Ability to work independently on defined assignments while collaborating effectively with experienced engineers and cross-functional teams
• Strong attention to detail and commitment to accurate documentation
• Professional, courteous, and customer-focused communication style
• This is a fully remote U.S.-based position
• The position requires the ability to maintain an effective home-office work environment, manage assigned work independently, and collaborate across a remote team

Qualifications

Must Haves

• Bachelor's degree in Engineering, Computer Science, Manufacturing, a related technical field, or equivalent combination of education and experience
• Fluent written and verbal communication skills in both English and Spanish
• Ability to learn and apply professional concepts, software applications, and established technical procedures
• Strong customer service skills and the ability to communicate technical information clearly to customers with different levels of technical knowledge
• Strong analytical, reasoning, troubleshooting, and problem-solving skills
• Ability to organize and prioritize multiple customer requests and assigned work while maintaining accuracy and follow-through
• Proficiency with Microsoft Office and the ability to learn new software tools and systems
• Ability to work independently on defined assignments while collaborating effectively with experienced engineers and cross-functional teams
• Strong attention to detail and commitment to accurate documentation
• Professional, courteous, and customer-focused communication style
• This is a fully remote U.S.-based position
• The position requires the ability to maintain an effective home-office work environment, manage assigned work independently, and collaborate across a remote team

Benefits

• Fully remote U.S.-based position
• Formal training, independent research, mentoring, and other learning opportunities
• Opportunity to build technical expertise in application engineering, technical support, software implementation, and customer-facing technical services
• Foundation for continued growth in application engineering, technical support, software implementation, and customer-facing technical services