Manager, Creator Community & Content

Summary

BrandCycle, a StackCommerce company and influencer and affiliate marketing platform, is hiring a Manager, Creator Community & Content to grow and engage its creator community. The role owns creator communication channels and content, manages community engagement, supports creator earnings, measures activation and retention, and represents creator needs across the company.

Responsibilities

• Own the numbers. Take ownership of the metrics that define success — creators activated, creators retained, and earnings growth
• Manage community channels. Actively respond to messages, moderate conversations, and share feedback with internal stakeholders
• Educate and inspire the community. Build the always-on content that empowers creators to maximize their earnings on BrandCycle
• Turn brand moments into creator earnings. Package campaigns into content creators can act on fast to maximize sales and revenue
• Be the voice of the creator. Act as a bridge between BrandCycle creators and internal teams, advocating for their needs and ensuring alignment with company goals
• Test and learn. Continuously explore innovative ways to enhance engagement and provide value to our creators

Skills

• This is a 100% remote position, must be based in the U.S
• 3-5 years of experience in social media, community management, and/or influencer marketing
• Experience managing social media groups or online communities
• Strong communication and relationship-building skills with the ability to engage, motivate, and support creators and influencers
• Hands-on experience working with content publishers, creators, or influencers
• Proficiency in email marketing using Mailchimp, Hubspot, or similar platforms
• Familiarity with design tools like Canva, Adobe Creative Suite, or others
• Working knowledge of affiliate networks, creator platforms, and social platforms
• Familiarity with AI and automation tools, and a genuine desire to expand how you use them
• Warm and relationship-driven; you are a person creators want to hear from
• Builds trust quickly and anticipates what creators need before they ask
• Balances fierce advocacy for the creator with what's right for the business
• Entrepreneurial and eager to grow within the role and the company
• An effective communicator in a remote environment, comfortable working independently with minimal supervision
• Thrives in a fast-paced startup and enjoys wearing many hats
• Brings mature, measured judgment and solves problems independently
• Deadline-driven and composed under pressure
• Highly organized with strong attention to detail
• Analytical, and energized by reaching and exceeding revenue goals
• Fluent in KPIs and the business metrics that measure success
• An eye for the next product, trend, or moment worth putting in front of creators
• Genuinely interested in digital marketing and e-commerce, and up to speed on the latest trends
• Comfortable with, and excited by, new and emerging technology and media channels

Qualifications

Must Haves

• This is a 100% remote position, must be based in the U.S
• 3-5 years of experience in social media, community management, and/or influencer marketing
• Experience managing social media groups or online communities
• Strong communication and relationship-building skills with the ability to engage, motivate, and support creators and influencers
• Hands-on experience working with content publishers, creators, or influencers
• Proficiency in email marketing using Mailchimp, Hubspot, or similar platforms
• Familiarity with design tools like Canva, Adobe Creative Suite, or others
• Working knowledge of affiliate networks, creator platforms, and social platforms
• Familiarity with AI and automation tools, and a genuine desire to expand how you use them
• Warm and relationship-driven; you are a person creators want to hear from
• Builds trust quickly and anticipates what creators need before they ask
• Balances fierce advocacy for the creator with what's right for the business
• Entrepreneurial and eager to grow within the role and the company
• An effective communicator in a remote environment, comfortable working independently with minimal supervision
• Thrives in a fast-paced startup and enjoys wearing many hats
• Brings mature, measured judgment and solves problems independently
• Deadline-driven and composed under pressure
• Highly organized with strong attention to detail
• Analytical, and energized by reaching and exceeding revenue goals
• Fluent in KPIs and the business metrics that measure success
• An eye for the next product, trend, or moment worth putting in front of creators
• Genuinely interested in digital marketing and e-commerce, and up to speed on the latest trends
• Comfortable with, and excited by, new and emerging technology and media channels

Benefits

• Medical, dental, vision, life, and short-term and long-term disability insurance.
• 401K eligible on the first day of employment.
• Super Flex Time: Run errands as needed, just get your stuff done.
• Unlimited PTO, plus an office closure between Christmas and New Year’s.
• 12 weeks of paid pregnancy disability and baby bonding leave, as well as 4 weeks of paid paternity leave.
• Home office stipend and internet dollars.
• Happy hours, team bonding budgets and culture events, including while remote, and an annual company offsite.