StarRez, Inc.
Posted 17 days agoVerified live 2d ago
Client Success Manager
Brief overview
Remote
UndergradOr in progress
$48k–$55k/yrStated range
1+ yrsMinimum
CRM SoftwareClient Relationship ManagementSaaS PlatformsStudent Housing
About the company
StarRez, Inc.starrez.com
We help create thriving residential communities.
Job description
Summary
StarRez provides student housing software and solutions for on- and off-campus housing management. The Client Success Manager will onboard and support university and property management clients, foster long-term relationships, support renewals, and help ensure client satisfaction and platform adoption.
Responsibilities
- Identifying key stakeholders and decision-makers at prospective institutions and property groups
- Leading onboarding and implementation support for new clients
- Conducting regular 30, 60, and 90-day check-ins with new clients to ensure smooth adoption
- Engaging existing clients to support renewals and drive long-term partnerships
- Maintaining detailed and up-to-date records of all activities in our CRM system
- Participating in regular internal meetings, including team updates and 1:1 check-ins
Skills
- 1+ year of experience in customer service or client-facing roles
- Strong verbal and written communication skills
- Excellent relationship-building and interpersonal abilities
- Detail-oriented with strong analytical and problem-solving skills
- Comfortable working independently in a remote environment
- Experience using CRM tools (e.g., Salesforce, HubSpot)
- Background in real estate, student housing, or higher education
- Understanding of the off-campus housing market or university partnerships
- Experience supporting SaaS or technology platforms
Qualifications
Must Haves
- 1+ year of experience in customer service or client-facing roles
- Strong verbal and written communication skills
- Excellent relationship-building and interpersonal abilities
- Detail-oriented with strong analytical and problem-solving skills
- Comfortable working independently in a remote environment
- Experience using CRM tools (e.g., Salesforce, HubSpot)
Nice to Haves
- Background in real estate, student housing, or higher education
- Understanding of the off-campus housing market or university partnerships
- Experience supporting SaaS or technology platforms
Benefits
- Bonus opportunities based on performance
- Full benefits including health care, paid time off, life insurance, and 401k plan with company match for eligible team members
- A supportive team environment with emphasis on learning and development opportunities
- Remote (US) work arrangement
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