Représentant(e) au succès client / Client Success Representative

Summary

Asteris is a leader in veterinary imaging technology and a part of Valsoft Corporation. The Client Success Representative will manage post-sale relationships with veterinary practices using the Keystone PACS platform, leading onboarding, training, adoption, renewals, and account growth. The role also involves monitoring account health, identifying expansion opportunities, resolving issues with internal teams, and maintaining accurate CRM records.

Responsibilities

• Manage a portfolio of veterinary practice and hospital accounts, acting as their main point of contact
• Lead onboarding and training so new clients are up and running quickly and confidently
• Run regular check-ins and account reviews to understand client goals and drive product adoption
• Monitor account health, flag risks early, and take action to protect renewals and prevent churn
• Identify upsell and expansion opportunities and partner with Sales to close them
• Work closely with Technical Support and Product to resolve issues and share client feedback
• Keep accurate account records and notes in the CRM

Skills

• 2+ years in customer success, account management, or a client-facing role, ideally in SaaS
• Excellent communication and relationship-building skills, with a genuine drive to help clients succeed
• Organized and proactive, able to manage many accounts and priorities at once
• Comfortable learning software quickly and explaining it clearly to non-technical users
• Experience with a CRM or customer success platform
• Experience in veterinary, animal health, or healthcare technology
• Familiarity with medical imaging, PACS, or practice management software

Qualifications

Must Haves

• 2+ years in customer success, account management, or a client-facing role, ideally in SaaS
• Excellent communication and relationship-building skills, with a genuine drive to help clients succeed
• Organized and proactive, able to manage many accounts and priorities at once
• Comfortable learning software quickly and explaining it clearly to non-technical users
• Experience with a CRM or customer success platform

Nice to Haves

• Experience in veterinary, animal health, or healthcare technology
• Familiarity with medical imaging, PACS, or practice management software

Benefits

• Annual performance bonus
• Comprehensive group benefits through Canada Life, including health, dental, vision, mental health, and paramedical coverage, plus life, AD&D, critical illness, and short- and long-term disability insurance
• Access to a group retirement savings plan you can contribute to
• Unlimited vacation after one year of service
• Fully remote, work-from-home role
• The chance to make a real impact on a growing team in a specialized, mission-driven industry