Field Implementation Coach - Clinton, MD

Summary

State Farm is a company focused on helping people, investing in communities, and enhancing customer experiences through technology. The Field Implementation Coach supports independent contract agents by coaching them on marketing and technology processes, influencing adoption, and driving behavioral changes through in-person, video, and phone interactions.

Responsibilities

• Understands the needs of independent agents and maintains a high level of proficiency in influencing the adoption of marketing and technology processes with emphasis on leveraging digital tactics and tools
• Executes on activations and deployments with Sales Leaders, Market Area Executive Leadership, Go To Market, and other stakeholders to provide integrated technology and system consulting for agents and agents' team members
• Provides expert coaching, demonstrates strong influence, and maintains a results-oriented approach
• Demonstrates a strong ability to continuously learn, adapt, and stay up to date with evolving processes and emerging technologies, while maintaining a high level of technical expertise across various technology platforms and initiatives
• Partners with field leaders to drive adoption of enterprise initiatives and market area priorities

Skills

• An understanding of insurance industry, competitive environment, and business area specific needs
• An understanding of company operations and agency business practices and workflows
• An understanding of State Farm marketing systems, digital marketing, product lines and the agent office environment
• Ability to learn web and non-web programs to drive adoption and use of new systems and processes
• Ability to gather, analyze, and interpret data and reports
• Proficient in Microsoft Office Suite (especially Outlook, OneNote, Excel, and Word)
• Strong relationship building skills
• Strong initiative with proven ability to work in a collaborative team environment
• Strong written and oral communication skills
• Enjoys working with others one-on-one and in group settings, both face-to-face and virtually, leveraging technological capabilities
• Applicants are required to be eligible to lawfully work in the U.S. immediately; employer will not sponsor applicants for U.S. work authorization (e.g. H-1B visa) for this opportunity
• Goal Setting
• Influence and Persuasion
• Learning Agility
• Process Adherence
• Technical Acumen Agent Office System Process
• Bachelor's Degree or higher-level education is desired
• Agency experience is preferred but not required

Qualifications

Must Haves

• An understanding of insurance industry, competitive environment, and business area specific needs
• An understanding of company operations and agency business practices and workflows
• An understanding of State Farm marketing systems, digital marketing, product lines and the agent office environment
• Ability to learn web and non-web programs to drive adoption and use of new systems and processes
• Ability to gather, analyze, and interpret data and reports
• Proficient in Microsoft Office Suite (especially Outlook, OneNote, Excel, and Word)
• Strong relationship building skills
• Strong initiative with proven ability to work in a collaborative team environment
• Strong written and oral communication skills
• Enjoys working with others one-on-one and in group settings, both face-to-face and virtually, leveraging technological capabilities
• Applicants are required to be eligible to lawfully work in the U.S. immediately; employer will not sponsor applicants for U.S. work authorization (e.g. H-1B visa) for this opportunity

Nice to Haves

• Goal Setting
• Influence and Persuasion
• Learning Agility
• Process Adherence
• Technical Acumen Agent Office System Process
• Bachelor's Degree or higher-level education is desired
• Agency experience is preferred but not required

Benefits

• Potential yearly incentive pay up to 10% of base salary
• State Farm provides a computer, cell phone, other equipment based on business need, as well as reimbursement for business mileage.
• Remote proximity based worker position requiring work from home
• Eligible for an annual raise and bonus
• State Farm pays most of your healthcare premium, with multiple healthcare plan options, including a high deductible plan
• 100% coverage for in-network preventative care through all medical plans
• Vision, dental, telemedicine, 24/7 mental health professionals, and other health and wellbeing programs
• Industry-leading training programs
• Tuition assistance programs
• Employee resource groups
• Mentoring
• Fertility/IVF/adoption assistance
• College coaching
• National discount programs
• Interactive monthly financial workshops
• Free financial coaching
• State Farm Federal Credit Union savings account and financing options
• Generous time off policies
• Opportunity to initially earn up to 20 days annually
• Parental leave
• Paid holidays
• Celebration day
• Life leave (40 hours/year)
• Bereavement leave
• Community service/education support days
• Matching Gift Program
• Good Neighbor Grant Program
• Employee Assistance Fund
• Free financial advisors
• 401(k) plan with company contributions of up to 7% of your salary