HELP DESK TECHNICIAN - 2nd Shift

Summary

The State of Michigan's Department of Technology, Management and Budget (DTMB) is seeking a Help Desk Technician. This role involves providing IT support to state employees and partners, including logging and tracking requests, troubleshooting issues, and assisting with technology implementation.

Responsibilities

• Log and track requests received from clients
• Investigate, evaluate and resolve reported support issues and requests
• Responsible for providing technical assistance in the implementation of technology and automation initiatives
• Log, categorize, prioritize incidents, perform initial diagnosis and determine if escalation is necessary
• Installing and maintaining software
• Serving as a troubleshooter in the implementation and use of workstations and associated software and hardware
• Answering technical phone lines

Skills

• Possession of a certificate in information systems, data processing, electronics technology, mainframe operations, or microcomputer systems gained through completion of a one-year, college level curriculum
• Information Technology Technician 7: No specific type or amount is required
• Information Technology Technician 8: One year of experience equivalent to an Information Technology Technician 7
• Information Technology Technician E9: Two years of experience equivalent to an Information Technology Technician, including one year equivalent to an Information Technology Technician 8
• Significant on-the-job or other technical training that can be shown to provide the required knowledge of information systems equivalent to that gained through completion of a one-year, college level curriculum may be substituted for the post-secondary certificate
• Possession of an associate's degree in information systems, data processing, electronics technology, or microcomputer systems may be substituted for one year of information technology technician work experience
• You must attach a detailed resume and cover letter to your application (word or pdf). Failure to do so will result in your application packet being screened out as incomplete
• If applicable, attach copies of official college transcripts to your application. (Internet version of transcripts will not be accepted) Failure to attach applicable transcripts may result in your application being screened out

Qualifications

Must Haves

• Possession of a certificate in information systems, data processing, electronics technology, mainframe operations, or microcomputer systems gained through completion of a one-year, college level curriculum
• Information Technology Technician 7: No specific type or amount is required
• Information Technology Technician 8: One year of experience equivalent to an Information Technology Technician 7
• Information Technology Technician E9: Two years of experience equivalent to an Information Technology Technician, including one year equivalent to an Information Technology Technician 8
• Significant on-the-job or other technical training that can be shown to provide the required knowledge of information systems equivalent to that gained through completion of a one-year, college level curriculum may be substituted for the post-secondary certificate
• Possession of an associate's degree in information systems, data processing, electronics technology, or microcomputer systems may be substituted for one year of information technology technician work experience
• You must attach a detailed resume and cover letter to your application (word or pdf). Failure to do so will result in your application packet being screened out as incomplete
• If applicable, attach copies of official college transcripts to your application. (Internet version of transcripts will not be accepted) Failure to attach applicable transcripts may result in your application being screened out