Specialist, Provider Relations

Summary

Step Up For Students empowers families to pursue appropriate educational options for their children through scholarship programs. The Provider Relations Specialist serves as a liaison among educational providers, schools, and scholarship stakeholders, managing provider engagement, onboarding, compliance, customer service, data integrity, and process improvement.

Responsibilities

• Ensure providers are compliant and approved with the appropriate agencies for participation with all scholarship programs
• Sustain a strong culture of service
• Assist with onboarding of all providers
• Support all partner schools as they enroll Step Up students
• Research payment and invoice inquires, navigate through the application seasons and interface with outward facing departments
• Support partner agencies (i.e. Department of Education) as needed
• Develop and maintain key working relationships internally and externally
• Demonstrate teamwork by supporting and assisting other team members as necessary
• Outbound call projects to be defined as necessary
• Participate in regular coaching/feedback sessions with supervisor
• Understand call center metrics and industry standards
• Assist with special projects (i.e. AUP) as needed
• Perform occasional school visits or community outreach events as needed
• The above is not an all-inclusive list of all duties performed by this job title, only a representative summary of the primary duties and responsibilities. Incumbent may be required to perform other additional duties as assigned

Skills

• Demonstrated success and a proven track record in professional/life experience in specific job functions, projects, or industries
• Military service can substitute for professional experience and/or formal education requirements
• High-school degree
• Ability to work cross-functionally
• 2 or more years of customer service experience
• Strong customer service and relationship-building skills
• Attention to detail with experience maintaining accurate and confidential data
• Ability to adapt, prioritize tasks, and solve problems in a fast-paced environment
• Must have computer literacy, including strong use of Word, Outlook, Excel and PowerPoint
• Excellent written and verbal skills to facilitate communications with providers, schools and • employees
• Ability to establish a course of action for self and others to accomplish a specific goal while using appropriate resources
• Must have strong prioritization and organizational skills
• College degree preferred although not required
• 2 years' experience in an office setting preferred

Qualifications

Must Haves

• Demonstrated success and a proven track record in professional/life experience in specific job functions, projects, or industries
• Military service can substitute for professional experience and/or formal education requirements
• High-school degree
• Ability to work cross-functionally
• 2 or more years of customer service experience
• Strong customer service and relationship-building skills
• Attention to detail with experience maintaining accurate and confidential data
• Ability to adapt, prioritize tasks, and solve problems in a fast-paced environment
• Must have computer literacy, including strong use of Word, Outlook, Excel and PowerPoint
• Excellent written and verbal skills to facilitate communications with providers, schools and • employees
• Ability to establish a course of action for self and others to accomplish a specific goal while using appropriate resources
• Must have strong prioritization and organizational skills

Nice to Haves

• college degree preferred although not required
• 2 years' experience in an office setting preferred

Benefits

• Medical, dental, and vision coverage
• Health Savings Account (HSA), Flexible Spending Account (FSA), and Lifestyle Spending Accounts
• 401(k) with company match
• Remote work options
• 14 paid holidays
• Care and Parental Leave
• Flexible Leave policy
• Mentorship programs
• Management training
• Professional development opportunities
• Dedicated coaching team
• Employee-led committees