Product Manager

Summary

Success Matcher Recruitment is seeking a strategic Product Manager with a specialized understanding of Telephony and VoIP. In this role, you will own the roadmap for their core communication technology and build the SaaS infrastructure that captures data, drives AI insights, and enhances the customer experience for thousands of dealerships nationwide.

Responsibilities

• Fully own the product lifecycle, from high-level roadmap strategy to detailed backlog management and PRD creation
• Work daily within an Agile/Scrum environment, collaborating closely with engineering teams to ship high-quality features
• Optimize the communication stack, including call routing, IVR, DID management, and SIP-based workflows
• Partner with stakeholders to ensure telephony data flows seamlessly into analytics and reporting dashboards

Skills

• 3–5+ years of experience as a dedicated Product Manager within a SaaS environment. You must have experience owning a roadmap and backlog
• A solid understanding of VoIP systems, UCaaS/CCaaS, or SIP. You understand the 'how' of telephony but focus on the 'why' of the product
• Proven track record of working effectively with developers in fast-paced, iterative cycles
• Ability to translate complex technical requirements into clear, value-driven user stories
• Experience with API integrations
• Background in data-driven products or analytics platforms

Qualifications

Must Haves

• 3–5+ years of experience as a dedicated Product Manager within a SaaS environment. You must have experience owning a roadmap and backlog
• A solid understanding of VoIP systems, UCaaS/CCaaS, or SIP. You understand the 'how' of telephony but focus on the 'why' of the product
• Proven track record of working effectively with developers in fast-paced, iterative cycles
• Ability to translate complex technical requirements into clear, value-driven user stories

Nice to Haves

• Experience with API integrations
• Background in data-driven products or analytics platforms