Solutions Engineer

Summary

Superblocks is reimagining software development for a billion builders, and they are seeking a Solutions Engineer to be the technical voice closest to their customers. This role involves helping customers unblock issues in real time, shaping their adoption of the platform, and translating customer needs into product improvements.

Responsibilities

• Engage with the Superblocks customer base to resolve technical support requests while continuing to educate our clients on the use of the platform
• Provide personalized assistance via live chat and manage our live ticketing system (Zendesk) to facilitate seamless integration and utilization of Superblocks
• Partner with Product Management and Engineering leaders to build a tight feedback loop that will provide customer feedback - which will be used to determine the direction of large features
• Participate in customer meetings to gain firsthand insight into our user’s needs and preferences
• Build comprehensive technical documentation for newly introduced product functionalities, alongside user guides aimed at aiding customers in navigating intricate use-cases

Skills

• Interested in solving technical problems for customers
• Determined, driven, & have a desire for continuous learning
• An engineer by way of education: whether by Bachelor's degree or coding bootcamp
• Technical with experience in JavaScript, Python, OR TypeScript and familiar with web technologies (e.g., REST APIs, HTML/CSS)
• A strong presenter and confident in technical conversation
• Passionate and pride yourself on staying up to date with the latest technologies
• Excited to work from the New York office 5 days a week
• You're all-in and committed to building a generational AI company, far beyond a 9 to 5 job

Qualifications

Must Haves

• Interested in solving technical problems for customers
• Determined, driven, & have a desire for continuous learning
• An engineer by way of education: whether by Bachelor's degree or coding bootcamp
• Technical with experience in JavaScript, Python, OR TypeScript and familiar with web technologies (e.g., REST APIs, HTML/CSS)
• A strong presenter and confident in technical conversation
• Passionate and pride yourself on staying up to date with the latest technologies
• Excited to work from the New York office 5 days a week
• You're all-in and committed to building a generational AI company, far beyond a 9 to 5 job

Benefits

• Bonuses
• A generous equity package