Onboarding Project Manager

Summary

Surgimate is an enterprise SaaS company in the digital health space that provides tools for scheduling and coordinating surgical logistics. The Onboarding Project Manager manages end-to-end implementation projects, works directly with customers on training and configuration, and coordinates internal teams to deliver successful healthcare technology implementations.

Responsibilities

• Manage end-to-end implementation projects, including project planning, resource allocation, timeline management, and risk assessment
• Collaborate with clients to gather project requirements and define clear project objectives and deliverables
• Develop and maintain detailed project plans, ensuring that project milestones are met on schedule
• Coordinate and communicate effectively with internal and external stakeholders to ensure alignment and project success and successful onboarding
• Conduct regular project status meetings, providing timely updates on project progress, risks, and issues
• Identify and mitigate project risks, proactively resolving any obstacles that may impact the project timeline or deliverables
• Get hands-on with customers, providing direct training and support throughout the implementation process to ensure a smooth transition to the new system
• Coordinate technical resources to ensure seamless connectivity between Surgimate and other systems customers are using
• Collaborate with the R&D, Customer Support, and Implementations teams to resolve technical challenges and enhance interoperability
• Work hands-on to configure Surgimate product builds during the implementation phase
• Collaborate with the development team to address customization needs and ensure client satisfaction
• Continuously assess and improve the implementation process by identifying areas for optimization and implementing best practices
• Roll up your sleeves to help customers refine requirements and configure internal controls, settings, and quality checks
• Capture details of meetings/events and communicate subsequent notes and action items to relevant parties
• Lead live customer training sessions, in person or virtually, as needed
• Other duties as assigned by management

Skills

• Project management or SaaS implementation experience a plus, but not required
• Experience working closely with clients
• Willingness to roll up your sleeves — training end users, configuring product builds, and troubleshooting hands-on throughout implementation
• Effective communication and presentation skills, with the ability to communicate across all levels of an organization
• Ability to work independently across multiple projects and meet deadlines
• A keen eye for detail and a high level of organizational capability
• Ability to rapidly grasp and apply complex business and technical concepts
• Passion for providing the highest quality service to customers
• Excellent communication and interpersonal skills
• Remote-first role with occasional travel required
• Flexibility to work extended hours as needed to support key initiatives
• Applicants must be authorized to work in the United States without sponsorship
• Familiarity with surgical scheduling and surgical practice workflows strongly preferred

Qualifications

Must Haves

• Project management or SaaS implementation experience a plus, but not required
• Experience working closely with clients
• Willingness to roll up your sleeves — training end users, configuring product builds, and troubleshooting hands-on throughout implementation
• Effective communication and presentation skills, with the ability to communicate across all levels of an organization
• Ability to work independently across multiple projects and meet deadlines
• A keen eye for detail and a high level of organizational capability
• Ability to rapidly grasp and apply complex business and technical concepts
• Passion for providing the highest quality service to customers
• Excellent communication and interpersonal skills
• Remote-first role with occasional travel required
• Flexibility to work extended hours as needed to support key initiatives
• Applicants must be authorized to work in the United States without sponsorship

Nice to Haves

• Familiarity with surgical scheduling and surgical practice workflows strongly preferred

Benefits

• Full time, US based team members can expect commissions/bonus
• 401(k) with company match up to 4%
• Medical, dental & vision plans for the employee through Cigna
• Employee covered plans available for dependents
• Long Term Disability and Life Insurance
• Home Internet & Wellness allowances
• 10 Holidays + 2 Holiday Eves
• 18 days PTO
• 18 days Sick Leave
• Additional days off for SurgiGive (volunteering 1), Birthday Celebration (1) & Recharge (3)
• Remote-first work arrangement
• Opportunities for team members to spend time together at meetups
• Opportunities for team members to volunteer
• Work flexibly