Quality Assurance Application Analyst

Summary

The employer is a leading international law firm seeking a Quality Assurance Application Analyst to ensure the quality, reliability, security, and performance of enterprise applications. The role focuses on planning and executing application testing, validating packages and integrations, supporting deployments, tracking defects, and coordinating release-readiness and user acceptance activities across desktop and endpoint environments.

Responsibilities

• Analyze business and technical requirements and translate them into testing strategies, test plans, test cases, and acceptance criteria
• Perform installation, upgrade, compatibility, functional, regression, integration, smoke, and user acceptance testing for enterprise applications and system integrations
• Validate application packages, including MSI, MSIX, EXE, and IntuneWin32, prior to release, including silent installation/uninstallation, configurations, licensing, shortcuts, and default settings
• Test applications across standard Windows operating system images, hardware configurations, and virtual desktop environments
• Validate compatibility with Windows feature updates, security patches, browser updates, and Microsoft 365 updates
• Participate in pilot and ring-based application deployment testing with Desktop Engineering
• Identify, reproduce, document, prioritize, and track application defects through resolution
• Troubleshoot application functionality, configuration, installation, deployment, dependency, permission, and integration issues
• Conduct root-cause analysis and collaborate with infrastructure, database, security, vendor, engineering, and business teams to resolve application issues
• Validate application interfaces, database transactions, reports, APIs, and integrations to ensure data accuracy and system integrity
• Develop and maintain test plans, test data, defect records, application procedures, test environments, and release-validation documentation
• Coordinate and support User Acceptance Testing (UAT), including preparation, execution, issue resolution, and stakeholder acceptance
• Evaluate application releases, upgrades, patches, enhancements, and configuration changes for functional and operational impact
• Support application deployments using endpoint-management tools such as Microsoft Configuration Manager (MECM/SCCM) and Microsoft Intune
• Perform pre-production validation, post-deployment smoke testing, and production verification
• Monitor post-release application performance and document corrective and preventive actions when issues occur
• Maintain test evidence, configuration records, workflows, release procedures, and technical knowledge-base documentation
• Recommend improvements to application testing, packaging, deployment practices, business workflows, and QA methodologies
• Ensure application changes comply with established change-control, cybersecurity, documentation, and software quality standards

Skills

• Bachelor's degree in Computer Science, Information Technology, Information Systems, Software Engineering, or a related discipline; equivalent education, training, certifications, and relevant experience may be considered
• Knowledge of software quality assurance methodologies, testing principles, release validation, and the Software Development Life Cycle (SDLC)
• Experience developing and executing installation, upgrade, compatibility, functional, regression, integration, and UAT test cases
• Experience with defect-tracking or application lifecycle-management platforms such as Jira, Azure DevOps, or ServiceNow
• Working knowledge of relational databases and SQL for validation, reconciliation, and troubleshooting
• Ability to troubleshoot applications using installation logs, event logs, application logs, error messages, database records, and system reports
• Experience with Windows desktop operating systems and application installation technologies
• Familiarity with endpoint deployment and management tools, including Microsoft Configuration Manager (MECM/SCCM) and Microsoft Intune
• Familiarity with REST APIs, web services, system interfaces, and enterprise application integrations
• Experience documenting test plans, test cases, defects, traceability requirements, test results, and application support procedures
• Working knowledge of Agile/Scrum and traditional SDLC methodologies
• Proficiency with Microsoft 365, including Excel, Word, Teams, and Outlook
• Understanding of application security, access controls, authentication, authorization, and change-management practices
• Strong analytical, troubleshooting, organizational, and problem-solving skills
• Excellent attention to detail with the ability to manage multiple priorities and deadlines
• Strong written and verbal communication and stakeholder-management skills
• Ability to work independently while collaborating effectively with cross-functional technical and business teams
• Ability to evaluate technical and operational risks and recommend appropriate mitigation strategies
• This position may be performed fully remote from an approved U.S. location
• Remote from approved U.S. locations
• 3+ years of application QA/testing, application analyst, deployment testing, or related experience preferred
• Experience with PowerShell, automated testing tools, SQL/database validation, API and integration testing, Windows 10/11, Citrix or Azure Virtual Desktop, legal or professional-services applications, application packaging technologies, ITIL/change-management processes, and UAT is preferred
• Relevant certifications such as ITIL 4 Foundation, ISTQB Certified Tester, Certified Software Tester (CSTE), or Agile/Scrum certification are also preferred

Qualifications

Must Haves

• Bachelor's degree in Computer Science, Information Technology, Information Systems, Software Engineering, or a related discipline; equivalent education, training, certifications, and relevant experience may be considered
• Knowledge of software quality assurance methodologies, testing principles, release validation, and the Software Development Life Cycle (SDLC)
• Experience developing and executing installation, upgrade, compatibility, functional, regression, integration, and UAT test cases
• Experience with defect-tracking or application lifecycle-management platforms such as Jira, Azure DevOps, or ServiceNow
• Working knowledge of relational databases and SQL for validation, reconciliation, and troubleshooting
• Ability to troubleshoot applications using installation logs, event logs, application logs, error messages, database records, and system reports
• Experience with Windows desktop operating systems and application installation technologies
• Familiarity with endpoint deployment and management tools, including Microsoft Configuration Manager (MECM/SCCM) and Microsoft Intune
• Familiarity with REST APIs, web services, system interfaces, and enterprise application integrations
• Experience documenting test plans, test cases, defects, traceability requirements, test results, and application support procedures
• Working knowledge of Agile/Scrum and traditional SDLC methodologies
• Proficiency with Microsoft 365, including Excel, Word, Teams, and Outlook
• Understanding of application security, access controls, authentication, authorization, and change-management practices
• Strong analytical, troubleshooting, organizational, and problem-solving skills
• Excellent attention to detail with the ability to manage multiple priorities and deadlines
• Strong written and verbal communication and stakeholder-management skills
• Ability to work independently while collaborating effectively with cross-functional technical and business teams
• Ability to evaluate technical and operational risks and recommend appropriate mitigation strategies
• This position may be performed fully remote from an approved U.S. location
• Remote from approved U.S. locations

Nice to Haves

• 3+ years of application QA/testing, application analyst, deployment testing, or related experience preferred
• Experience with PowerShell, automated testing tools, SQL/database validation, API and integration testing, Windows 10/11, Citrix or Azure Virtual Desktop, legal or professional-services applications, application packaging technologies, ITIL/change-management processes, and UAT is preferred
• Relevant certifications such as ITIL 4 Foundation, ISTQB Certified Tester, Certified Software Tester (CSTE), or Agile/Scrum certification are also preferred