Remote Healthcare Quality Analyst (Temp)

Summary

TaskUs provides outsourced digital services and customer experience solutions to technology companies. The Remote Healthcare Quality Analyst will audit teammate interactions and transactions, analyze root causes and quality metrics, coach teammates, identify defects, and recommend process improvements for healthcare campaigns or lines of business.

Responsibilities

• Audit calls/interactions/transactions for aligned teammates
• Coach teammates for performance improvement (campaign specific)
• Report performance for an aligned span on a daily/weekly/monthly basis
• Provide inputs and basis audits for briefings and trainings which need identification
• Partner with team leaders (TL) in leading team meetings for metrics improvement
• Participate in strategic projects for the campaign/line of business (LOB)
• Identify and escalate any potential quality issues per defined process
• Isolate and report defects
• Verify defect fixes
• Suggest process/system improvements based on common customer concerns
• Accomplish other responsibilities assigned by management
• Drive quality initiatives, contests, and campaigns for the assigned span
• Be updated on knowledge, and serve as an SME for the campaign/LOB

Skills

• Minimum 1 year work experience as a quality analyst
• Basic skills in Excel or Google Sheets
• Problem-solving skills
• Familiarity with applying basic quality tools, such as cause and effect, histogram, correlation, etc
• Experience working in the **Healthcare Fields/Branches**
• Has strong customer centricity
• Can assertively provide constructive feedback
• Has good written and verbal communication skills
• Thinks logically
• Can manage conflicts
• Pays strong attention to detail
• Can work with minimal supervision
• Demonstrates initiative and good judgment
• Can work on multiple projects and is versatile
• Can establish and maintain effective working relations with a wide variety of individuals
• Can work with a diverse team
• Has a “continuous improvement” mindset
• Demonstrates a clear thought process
• Articulates clearly
• Exercises conscientiousness and diligence
• Demonstrates assertiveness
• A graduate of any course

Qualifications

Must Haves

• Minimum 1 year work experience as a quality analyst
• Basic skills in Excel or Google Sheets
• Problem-solving skills
• Familiarity with applying basic quality tools, such as cause and effect, histogram, correlation, etc
• Experience working in the **Healthcare Fields/Branches**
• Has strong customer centricity
• Can assertively provide constructive feedback
• Has good written and verbal communication skills
• Thinks logically
• Can manage conflicts
• Pays strong attention to detail
• Can work with minimal supervision
• Demonstrates initiative and good judgment
• Can work on multiple projects and is versatile
• Can establish and maintain effective working relations with a wide variety of individuals
• Can work with a diverse team
• Has a “continuous improvement” mindset
• Demonstrates a clear thought process
• Articulates clearly
• Exercises conscientiousness and diligence
• Demonstrates assertiveness

Nice to Haves

• A graduate of any course

Benefits

• Medical, dental, and vision insurance
• 401(k) with company match
• Paid time off including vacation, sick leave, and holidays