MSP Level 3 Technician

Summary

TeamLogic IT provides comprehensive outsourced, co-managed, and project-based IT solutions focused on cybersecurity, infrastructure, and operational performance. The Level 3 Technician will troubleshoot complex network, server, and endpoint issues, manage and optimize IT infrastructure, lead project implementations, support system security, mentor junior staff, and communicate with clients.

Responsibilities

• The Level III Technician will be responsible for advanced troubleshooting and resolving complex technical issues across network, server, and endpoint systems, managing IT infrastructure, and providing proactive system maintenance
• This role will have a strong emphasis on network engineering principles, including the design, implementation, and optimization of critical network infrastructure
• The role also involves leading project implementations, supporting core network and server systems, and ensuring the security and optimization of all IT systems
• Additionally, the technician will mentor junior technical staff and engage in client communications to provide high-quality IT support and solutions

Skills

• At least 3 years of experience in IT support or related technical roles, with demonstrated experience in network administration or engineering, and recent experience in an MSP or multi-client environment strongly preferred
• Proficiency in network infrastructure, server administration, and virtualization technologies
• Strong hands-on expertise in network engineering, including advanced routing, switching, and firewall management
• Strong hands-on experience with:
• Microsoft 365 / Entra ID (Azure AD), Exchange Online, SharePoint/OneDrive
• Windows Server (2012R2 or newer), Active Directory, Group Policy, DNS, DHCP
• Business firewalls (e.g., Meraki, Fortinet, SonicWall, Palo Alto or similar), VPNs (IPsec, SSL VPN), and advanced networking concepts (e.g., VLANs, routing protocols like OSPF/BGP, Spanning Tree, QoS, network segmentation, SD-WAN)
• Wireless networking solutions (e.g., Ubiquiti, Meraki, Cisco) and their security configurations
• Network monitoring and diagnostic tools (e.g., Wireshark, SNMP, NetFlow analysis)
• Expertise in diagnosing and troubleshooting complex hardware, software, and especially network performance and connectivity issues in production environments
• Ability to implement IT projects, manage upgrades, and perform system migrations with minimal supervision, with a focus on network-related infrastructure changes and deployments
• Fundamental understanding of cybersecurity (including network security best practices), system monitoring, backup/DR, and IT compliance (e.g., HIPAA, CMMC, PCI is a plus)
• Experience providing customer-facing technical support and working directly with end users and business decision-makers
• Strong communication, problem-solving, documentation, and organizational skills
• Information Technology certifications (e.g., CompTIA, Microsoft) are a plus but not required
• Relevant networking certifications (e.g., Cisco CCNA/CCNP, Fortinet NSE 4, Palo Alto PCNSA) are highly valued
• Authorized to work in the United States and able to pass any required background checks
• Recent experience in an MSP or multi-client environment
• IT compliance (e.g., HIPAA, CMMC, PCI is a plus)
• Information Technology certifications (e.g., CompTIA, Microsoft)
• Relevant networking certifications (e.g., Cisco CCNA/CCNP, Fortinet NSE 4, Palo Alto PCNSA)

Qualifications

Must Haves

• At least 3 years of experience in IT support or related technical roles, with demonstrated experience in network administration or engineering, and recent experience in an MSP or multi-client environment strongly preferred
• Proficiency in network infrastructure, server administration, and virtualization technologies
• Strong hands-on expertise in network engineering, including advanced routing, switching, and firewall management
• Strong hands-on experience with:
• Microsoft 365 / Entra ID (Azure AD), Exchange Online, SharePoint/OneDrive
• Windows Server (2012R2 or newer), Active Directory, Group Policy, DNS, DHCP
• Business firewalls (e.g., Meraki, Fortinet, SonicWall, Palo Alto or similar), VPNs (IPsec, SSL VPN), and advanced networking concepts (e.g., VLANs, routing protocols like OSPF/BGP, Spanning Tree, QoS, network segmentation, SD-WAN)
• Wireless networking solutions (e.g., Ubiquiti, Meraki, Cisco) and their security configurations
• Network monitoring and diagnostic tools (e.g., Wireshark, SNMP, NetFlow analysis)
• Expertise in diagnosing and troubleshooting complex hardware, software, and especially network performance and connectivity issues in production environments
• Ability to implement IT projects, manage upgrades, and perform system migrations with minimal supervision, with a focus on network-related infrastructure changes and deployments
• Fundamental understanding of cybersecurity (including network security best practices), system monitoring, backup/DR, and IT compliance (e.g., HIPAA, CMMC, PCI is a plus)
• Experience providing customer-facing technical support and working directly with end users and business decision-makers
• Strong communication, problem-solving, documentation, and organizational skills
• Information Technology certifications (e.g., CompTIA, Microsoft) are a plus but not required
• Relevant networking certifications (e.g., Cisco CCNA/CCNP, Fortinet NSE 4, Palo Alto PCNSA) are highly valued
• Authorized to work in the United States and able to pass any required background checks

Nice to Haves

• recent experience in an MSP or multi-client environment
• IT compliance (e.g., HIPAA, CMMC, PCI is a plus)
• Information Technology certifications (e.g., CompTIA, Microsoft)
• Relevant networking certifications (e.g., Cisco CCNA/CCNP, Fortinet NSE 4, Palo Alto PCNSA)

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discounts
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance
• Performance-based bonuses
• Comprehensive health, dental, and vision insurance plans
• 401K Retirement savings plan with employer matching
• Flexible PTO policy and holiday schedule
• Professional development opportunities and reimbursement for certifications
• Flexible working hours and remote work options
• Supportive and collaborative work environment
• Training and career advancement opportunities