Field Technician Support Analyst - Hiring Immediately

Summary

Level 10, LLC is seeking a Field Technician Support Analyst to coordinate and support field technician events. The role manages technician check-in and check-out, provides technical orientations, documents onsite activities, tracks logistics and deliverables, communicates with technicians and customer stores, and escalates issues as needed.

Responsibilities

• Responsible for check in/check out of field technicians
• Provide detailed technical orientation for all field service events 72 hours prior to the event
• Document all onsite activities based on project scope including scheduling, confirmation of time and work performed, delays incurred, open issues and additional expenses
• Proactively provide alerts and escalations to Project Manager regarding technician skill sets, payment inconsistencies and budget issues
• Provide an accurate, detailed assessment of technician upon event completion
• Participate in Technician Review Meetings
• Provide logistical support when required, including package tracking, missing item resolution, site access issues and availability of Customer Technical Support
• Communicate with field technicians and customer stores to ensure equipment has arrived and confirm technician visit
• Responsible for gathering and posting technician deliverables
• Escalate calls to Level II as appropriate
• Position requires rotational On Call weekend support

Skills

• Associate degree in computer sciences, IT, or related field or equivalent work experience
• 2-3 years of technical or customer service support
• Proven success supporting internal and external customers
• Strong attention to detail
• Strong written and verbal communication skills
• Excellent organization and time management skills
• Professional, high-integrity, reliable, organized, driven and results-oriented
• Proficient MS Office skills (Word, Excel, and Outlook)

Qualifications

Must Haves

• Associate degree in computer sciences, IT, or related field or equivalent work experience
• 2-3 years of technical or customer service support
• Proven success supporting internal and external customers
• Strong attention to detail
• Strong written and verbal communication skills
• Excellent organization and time management skills
• Professional, high-integrity, reliable, organized, driven and results-oriented
• Proficient MS Office skills (Word, Excel, and Outlook)

Benefits

• Rotational on-call weekend support