Student Account Specialist

Summary

Southeastern Technical Institute is part of the State of Georgia government and provides technical education services. The Student Account Specialist processes and maintains student accounts and related records in the Banner Software system, while supporting payments, billing, scholarships, financial aid disbursements, refunds, and customer service.

Responsibilities

• Provide courteous, professional customer service to students and staff
• Ensure the Business Office opens daily by 8:00 am and ensure coverage is provided during opening hours
• Balance cash drawer; process payments; close cashier sessions; prepare deposit/payment support
• Verify charges/payments; enter fees; apply collections; support account accuracy
• Process term billing; communicate balances; apply holds and fee waivers; purge follow-up
• Maintain scholarship records; apply funds; reconcile; process payments; manage third-party contracts/invoices
• Support aid disbursements; reconcile scholarship/third-party activity; work Bookstore Opt-Out
• Process Nelnet payments; manage Banner files; maintain screens; answer inquiries
• Manage online payment configurations, RTS/PayPal screens, and Axiom application availability
• Upload files; assist students; provide backup for refunds and timeouts
• Code bankruptcy accounts; apply collections received
• Maintain scholarship records for audit support
• Support students, faculty and staff; assist Director of Accounting; other duties

Skills

• Knowledge and experience with the Banner AR system module
• Effective oral and written communication skills
• Skill in the operation of computers and job-related software programs
• Decision-making and problem-solving skills
• Skill in interpersonal relations and in dealing with the public
• Effective decision-making and problem-solving skills
• Associate's degree in Accounting, Business Administration, or a closely related field from an accredited institution, and 3 years of direct business/accounting experience, or experience working in the Banner system
• Associates degree and Three (3) years of professional level experience
• Demonstrated proficiency in Microsoft Office software

Qualifications

Must Haves

• Knowledge and experience with the Banner AR system module
• Effective oral and written communication skills
• Skill in the operation of computers and job-related software programs
• Decision-making and problem-solving skills
• Skill in interpersonal relations and in dealing with the public
• Effective decision-making and problem-solving skills
• Associate's degree in Accounting, Business Administration, or a closely related field from an accredited institution, and 3 years of direct business/accounting experience, or experience working in the Banner system
• Associates degree and Three (3) years of professional level experience
• Demonstrated proficiency in Microsoft Office software

Benefits

• Paid state holidays
• Annual leave
• Sick leave
• State of Georgia Flexible Benefits